Neat Board Pro - All FAQs

Product

Why are we introducing Neat Board Pro?

Customers have demands for easy deployment with highquality collaboration
experiences. Neat Board Pro comes in an allinone form factor making it easy to set up
and use. It leverages advancements in applying hardware technology to deliver even
better video and audio capabilities and further expand experiences across meeting
spaces through Neat’s AI solutions.

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What makes Neat Board Pro unique?

Neat Board Pro is a 65” allinone collaboration touch display that delivers powerful
collaboration capabilities and exceptional meeting experiences to Zoom or Microsoft
Teams meeting spaces. Neat Board Pro is built for flexibility with the ability to move
around on a floor stand with adjustable height to accommodate eye contact in spaces
with lounge seating in addition to someone walking up to whiteboard. Deploying Neat
Board Pro with a floor stand also removes the need for complex installation. A larger
display and updated camera system allow Neat Board Pro to fit spaces larger spaces. It
also has HDMIout support which allows for a dual screen setup.

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What are the differences between Neat Board Pro and Neat Board?

Neat Board Pro is built on our latest collaboration platform offering an upgraded video
and audio quality experience from Neat Board. It also includes:
  • Upgraded dual camera system with 50 MP capture resolution suitable for larger rooms
  • Active marker for more natural white-boarding experiences
  • HDMIout for secondary dualscreen extendibility
  • Simplified single cable for BYOD and laptop charging
  • More powerful CPU to support longer innovation and enhanced meeting feature updates
  • Adjustable height for improved accessibility
  • Additional microphones to better accommodate different room acoustics

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What are the similarities and differences between Neat Board Pro and Neat Bar Pro?
  • Similarities: cameras, extendible audio
  • Differences: microphones, single cable BYOD with Neat Board Pro

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What is included in the Neat Board Pro box?
  • Neat Board Pro device
  • Power cord (9.84252 feet / 3 meters)
  • Ethernet cable (16.4 feet / 5 meters)
  • Neat Active Marker
  • Table stand

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Audio and Video Performance

What spaces and scenarios suit Neat Board Pro best?

Neat Board Pro will fit the same range of spaces as Neat Board and Neat Bar Pro.
It is made to support spaces that are up to 33 ft / 10 meters.

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Does Neat Board Pro support the same size spaces as Neat Bar Pro?

Yes, Neat Board Pro delivers exceptional video and audio for similar sized meeting spaces in an allinone form factor. It comes with the added benefit of a touch display for white-boarding and access to other workplace/collaboration apps on Neat App Hub.

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What is the camera range of Neat Board Pro?

Neat Board Pro has 50 MP camera resolution with 2 cameras and supports up to 16x hybrid zoom. The 113 degrees horizontal field of view allows flexible zooming and framing of people throughout your meeting room.

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Does Neat Board Pro support extendible audio?
Yes, Neat Board Pro supports extendible audio like Neat Bar Pro.

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Does Neat Board Pro support a secondary display?

Neat Board Pro has one HDMI output and can duplicate or extend layout to a secondary display or projector.

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What is the estimated range for audio pickup/coverage for Neat Board Pro?

Neat Board Pro is designed to support spaces up to 33 ft / 10 meters.

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How many frames does Neat Symmetry support with Neat Board Pro?

Neat Symmetry supports 15 frames on Neat Board Pro as our AI understands where people are in the room and either select one per frame or combine people if they are close.

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Can Neat Board Pro be used together with Neat Center?

Yes, Neat Board Pro supports Neat Center.

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Hardware

Where do I find technical specifications for Neat Board Pro?

Full device specifications for Neat Board Pro can be found here.

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What are the mounting options for Neat Board Pro?

Neat Board offers four different mounting options:

  • It ships with the included table stand for super easy deployment.
  • We also offer our custom lowprofile wall mount that enables sleek room integrations
  • The new groundbreaking adaptive wall mount and adaptive stand allow the screen to be effortlessly adjusted up or down for optimal use and viewing with just a touch and moved where needed.

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Does Neat Board Pro have a privacy shutter?

No. There is no privacy shutter on Neat Board Pro.

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Does Neat Board Pro have an LED status indicator light?

Yes. Neat Board Pro has a status indicator light to show when the camera is active.

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What environmental sensors are in Neat Board Pro?

Neat Board Pro provides realtime sensors that temperature, humidity, and air quality.

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What are the dimensions of Neat Board Pro?

With table stand:

  • Width: 57.9 inches (1470 mm)
  • Height: 37.2 inches (945mm)
  • Depth: 12.7 inches (322 mm) 57.9W x 37.2H x 12.7D inches
  • 96.6 pounds (43.8 kg)
  • Shipping weight including accessories and box: 137.35 pounds (62.3 kg)

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Is Neat Board Pro compatible with Neat Board mounts?

No. Neat designs unique custom mounting options across our Neat hardware devices. Neat Board Pro’s floor stand has been designed specifically to maximize portability and accessibility.

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Does Neat Board Pro work with a standard VESA mount?

Yes, Neat Board Pro can be mounted to VESA mount via the wall mount (ordered separately). This wall mount is designed to ensure easy mounting very close to the wall or VESA mount.

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Will Neat Board Pro be able to support BYOD (Bring Your Own Device) through a single cable?

Yes. Neat Board Pro supports BYOD through a single cable by offering its camera, microphone and speakers as USB devices while concurrently supporting DP, alt. mode via USBC. DisplayPort is a digital display interface standard primarily used to connect a computer to a monitor. For more technical information on BYOD mode, visit here.

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Will Neat Board Pro be able to charge a laptop from its USB-C port?

Yes. Neat Board Pro supports up to 90W via USBC PD, making it possible to charge laptops and mobile devices from it.

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How much can Neat Board Pro be adjusted up or down with Neat’s adaptive mounts?
Neat’s adaptive mount, and the adaptive floor stand for Neat Board Pro has an adjustment range of 10.9 inches (277 mm). This enables users to easily adjust the height when they are annotating or when seated.

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Software

Why isn’t my Neat Pad showing the App Hub interface after pairing with a Neat Board?

After completing Neat-level pairing with a Neat Board that’s running App Hub, the connected Neat Pad may sometimes get stuck on a screen showing only a settings icon—rather than displaying the expected App Hub interface. This can occur even though the Neat Pad successfully enters App Hub mode and completes the pairing process.

The issue tends to occur when the Neat Board is enrolled in Neat Pulse and configured with multiple apps (such as YouTube, Miro, or Appspace). In some cases, Neat Pad will eventually recover and load the correct screen on its own, but the delay can create a confusing and inconsistent experience for users.

To improve this experience, we’ve disabled the ability to add a Neat Pad to a Neat Board while App Hub is active. If you already have a Neat Pad connected, it will remain paired, but you now have the option to remove it. This is a temporary change while we work on enhancing the communication and behavior between Neat Pad and Neat Board in this setup.

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What operating system runs on Neat Board Pro?

Like all Neat devices, Neat Board Pro runs NeatOS which is based on Android. Neat Board Pro will support Android versions beyond Android 10 like Neat Board 50, Neat Pad, Neat Frame and Neat Center.

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