Neat Frame is a beautifully designed all-in-one device that makes it easy for users to meet while always looking and sounding their best, and with it’s a small footprint, the Frame can be easily moved around wherever it is needed.

The combination of the unique 15.6” portrait touch screen and its superb camera ensures people always feel connected. The Frame’s sensitive microphones, audio processing technology, and strong speakers, also ensures that you can hear and be heard effectively.

Copy link to this answer

The portrait screen of Neat Frame is designed to give you a superior experience where you can always see people and content at the same time. It is not designed to double as a PC monitor.

Copy link to this answer

This is not possible on the Neat Frame.

Copy link to this answer

This is possible with a USB-C to Ethernet adapter. This adapter is not supplied by Neat and needs to be sourced separately.

Copy link to this answer

The Neat Frame is not designed to support Windows Hello authentication.

Copy link to this answer

To view the meeting controls when sharing, swipe down from the top of the screen of your Frame. The Zoom meeting controls will then appear at the bottom of the Neat Frame.

Copy link to this answer

You can clean the screen of a Neat Board, Neat Frame or a Neat Pad with any cleaning agent that is meant for PC screens. The panel consists of glass, so any alcoholic cleaner like isopropyl sanitiser should do the job. For the rest of the product, a soft cloth slightly dampened with water or a mild detergent should work.

Copy link to this answer

Neat Frame will be Microsoft Teams Display only.

Copy link to this answer

The Frame is Microsoft Teams certified as a Teams Display, which allows for use of the whiteboarding feature.

Copy link to this answer

All Neat devices run Neat OS, a hardened and secure firmware locked to work with Zoom Rooms and Microsoft Teams.

Copy link to this answer