Neat Open is a platform for Neat devices that delivers more than traditional BYOD. Managed through Neat Pulse, it combines premium BYOD, business applications, AI-powered experiences, and local collaboration helping organizations get more from every Neat device by supporting the many ways people work.

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Neat Open apps are a growing ecosystem of business applications available directly on Neat devices. They expand what spaces can support beyond video meetings—enabling a wider range of workflows, tools, and even additional video calling applications—all integrated into the Neat Open experience.

For the latest list of supported apps available on Open Apps and the Neat devices that support them, see neat.no/neat-open-apps/.

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New devices arrive with the Neat Open experience available at setup:

• A Neat Pulse registered BYOD-only device now sits under Neat Open rather than being a separate mode.
• Out-of-box setup offers “Neat Open” in place of the previous “Other” option.
• Device settings gain the “Experiences” options.
• Experiences can be disabled for a whole tenant in Neat Pulse.

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No. Neat Open does not require a paid subscription. It requires Neat Pulse, which is included with all Neat device purchases.

Note: Neat Open is available across all Neat Pulse plans, however, Neat Share and Custom Web Apps features require a paid Neat Pulse plan.

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Most meeting rooms are limited to a single platform or basic BYOD setups and sit underutilized outside of scheduled calls.
Neat Open solves this by:

• Supporting any meeting platform with a consistent, high-quality experience
• Enabling collaboration even without a call
• Providing a consistent set of tools like AI Notes across all session types
• Giving IT centralized control and insights through Neat Pulse

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Neat Open transforms meeting spaces into high-value, multi-purpose collaboration environments.

It enables users to:

• Join meetings on any video platform from their laptop with Neat’s premium audio and video, and browser-based device controls
• Access the apps and workflows they rely on through Neat Open Apps
• Wirelessly share content from multiple devices during in-room sessions
• Capture discussions, decisions, and next steps with AI Notes across BYOD, in-room, and app-based sessions

This expands the value of Neat devices throughout the day, beyond scheduled video meetings.

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Neat Open Apps supports a range of use cases including:

• Work in the space – apps that support collaboration, communication, and content creation
• Manage the space – apps for signage, booking, visitor management, and workplace services
• Bring your own tools – browser-based tools, SaaS platforms, and internal applications with custom web apps

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Neat Open Apps offers access to dozens of market leading and common tools and applications as part of a curated and expanding ecosystem. For the latest list of supported apps available on Open Apps and the Neat devices that support them, see neat.no/neat-open-apps/.

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Neat Open Apps is accessible from Neat Pulse, so you will need a Pulse account. From Neat Pulse, IT can pick and choose what they may want to make accessible across their Neat video estate from the list of available apps within Neat Pulse. The selected apps can be enabled across the entire Neat device deployment, a subset or individual devices, enabling complete control and a customized deployment tailored to a space, a team, a use case or a function, etc.

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Yes. Neat Open Apps offers more than just a curated and expanding ecosystem of applications. It also supports custom web apps, web tools, and websites—providing greater flexibility and control. This unique feature empowers teams to create truly personalized experiences in their Neat spaces. Whether it’s a publicly accessible web app or an internal intranet tool, customers can easily integrate the apps that matter most to their workflows.

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Neat Open Apps is an open ecosystem which we’re continuously growing to support more workstyles, verticals, and certified apps, while enabling the development of new applications to meet evolving customer needs.

This open ecosystem means that developers can bring an existing app or develop a new app to be certified for Neat Open Apps. Applications need to meet Neat’s requirements to become certified for Neat devices. This certification program ensures a quality experience for our customers. To set up some time to meet with us to learn more, complete this form.

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Yes. Neat’s certification program ensures a quality experience for our customers. Neat R&D rigorously tests applications to ensure they comply with requirements to run on Neat devices. This testing is a collaborative effort between Neat and the application provider. Once the testing phase is complete and an app meets Neat’s certification requirements, the app becomes accessible in beta within Neat Open for customers to deploy from Neat Pulse and test on devices. As with any beta testing, there could be bugs uncovered that will be addressed prior to formal certification.

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Neat Pulse will automatically upgrade applications by default and will also provide the ability for IT to try out beta versions of software where an app provider allows. 

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Yes, IT administrators have complete control over what apps to enable across individual devices or the entire Neat deployment. Users only have access to those apps that IT has enabled on the device.

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Certified business apps are accessible through Neat Pulse. Within Neat Pulse, IT administrators can select from the growing list of certified applications that make sense for their business. The selected apps can then be enabled across the entire organization or across a subset of Neat devices, giving IT complete control to provide access where it makes sense.

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Yes. All Neat customers receive access to Neat Pulse Starter at no cost. It is included with the purchase of a Neat device. Neat Pulse Starter gives you access to our powerful Neat Pulse software platform to provide centralized management and monitoring of Neat devices including access to Neat Open.

If your company is not already using Neat Pulse, you can simply go to pulse.neat.no, select Sign up, and register with your company email address.

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No. Browser-based room control is unique to Neat Open. When a Neat device is set up in Zoom Rooms, Microsoft Teams Rooms, or Google Meet mode, its features and controls are tied to that platform’s native interface (via controller, tablet, or in-room touch interface).

In Neat Open mode, users get a platform-agnostic browser experience by visiting go.neat.no and entering a code. This unlocks control of the device (camera framing, microphone mute/unmute, speaker volume, etc.) directly from their laptop, removing the need for Neat Pad as controller.

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Neat Open Apps supports a range of use cases including:

• Work in the space – apps that support collaboration, communication, and content creation
• Manage the space – apps for signage, booking, visitor management, and workplace services
• Bring your own tools – browser-based tools, SaaS platforms, and internal applications with custom web apps

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Yes. When the device is set up to run apps, users can pair their device for wireless screen sharing or AI Notes for local meetings or they can connect a USB-C to their laptop to run a BYOD meeting.

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Existing devices do not move to Neat Open automatically. Behavior depends on how the device is set up today:

• BYOD-only devices — no change.
• Single-app App Hub devices — no change.
• Multi-app App Hub devices — updated home screen, with no Experiences enabled.

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Individual apps are certified for individual devices based on appropriate use cases, so not all apps will run on all devices. E.g. a scheduling app like Robin will only run on Neat Pad. A visual whiteboarding app like Miro will only run on touch display devices such as our Neat Board device portfolio. Some apps may initially run on a select number of devices and later be expanded to support more devices, subject to further development by the respective app development partner.

For the latest list of supported apps available on Open Apps and the Neat devices that support them, see neat.no/neat-open-apps/.

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Yes. Once IT enables the business applications on a Neat video device, those applications are accessible to users via the device Home screen. Users can switch between the accessible applications when needed.  For instance, IT can enable apps such as Miro, Lucid, YouTube and Google Maps on Neat Board.  Users will be able to click on the Lucid icon to collaborate within that solution and then click out of that application and click on Miro to experience that application. 

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No, not without a reset of the Neat device. A user cannot switch between Zoom, Microsoft Teams and business applications as this capability is not supported by Zoom or Microsoft. However, IT administrators can choose to reset a Neat device to run Microsoft Teams, Zoom or business applications across meeting spaces when/if needed. 

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Yes. Both Microsoft Teams and Zoom Rooms support alternative room and desk booking applications on Neat Pads to address space bookings. For example, a Neat Pad running Robin for room booking can utilize the same calendar account as a Neat device running Microsoft Teams Room or Zoom Rooms.

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No. Neat Bar 2 and Neat Bar Pro can run a video calling app as a stand-alone app for a dedicated kiosk experience.

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Yes. Video calling apps in the Open Apps ecosystem can be deployed as a stand-alone app for a dedicated kiosk experience. To do this only enable a single app and Pulse will automatically keep that app running at all times. The optional slide out menu can also be disabled if required.

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Neat Open Apps offer support for digital signage on Neat Pad devices standalone and on Neat Board portfolio devices. With Neat Open Apps, you can deploy digital signage applications in kiosk mode, or you can deploy it alongside multiple collaboration apps on the same device. This enables your teams to jump into any of the apps you’ve made accessible when needed and for you to display news and announcements as well. Neat plans to support 3rd party digital signage solutions on Zoom and Microsoft Teams devices in the future.

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Zoom does not support 3rd party digital signage applications on Zoom Rooms devices and requires customers to use the Zoom Rooms digital signage capability. Please see here for more info: https://support.zoom.us/hc/en-us/articles/360000030683-Zoom-Rooms-digital-signage.

Microsoft recently announced support for Appspace and XOGO on Microsoft Teams Windows (MTR-W). They have stated that support for Microsoft Teams Rooms Android (MTR-A) is planned for sometime in late 2025 or 2026.

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Yes. Neat Open Apps is a growing ecosystem and features apps from a number of providers that address visitor management and virtual receptionist capabilities. These apps are available today to deploy on your Neat devices. The current list of apps and providers can be found here.

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Video calling apps are available on all Gen 2 Neat video devices via Neat Open Apps and available across all Neat Pulse plans. For the latest list of supported apps available on Open Apps and the Neat devices that support them, see neat.no/neat-open-apps/.

From Neat Pulse, IT can pick and choose what they may want to make accessible across their Neat video estate from the list of available apps within Neat Pulse. The selected apps can be enabled across the entire Neat device deployment, a subset or individual devices, enabling complete control and a customized deployment tailored to a space, team need, use case or function.

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No. Zoom and Microsoft Teams are not available through Neat Open Apps as they do not support this type of deployment. Instead, both platforms are required to run as stand-alone native applications on Neat video devices.

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Neat Share lets content from an app running on one Neat device be shared into a Zoom or Microsoft Teams meeting running on another Neat device in the same space.

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Yes. Customers can bring applications running on a Neat video device into a Zoom or Microsoft Teams meeting running on a different video device in the same space using Neat Share.

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