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How to Manage and Configure Devices in Neat Pulse

Last updated on November 27, 2025

Devices can be managed in Neat Pulse from the Devices page. From here you can see what devices belong to which spaces, view device status at a glance, and perform bulk actions.

Contents

1. Accessing the Devices page

To see the Devices page, click on Devices on the top left-hand side of the screen. Your user type will determine what you can see. For example, an owner can view all devices that are enrolled in an account, whilst an admin can only view the devices assigned to locations within their region.

For full details on Users and their permissions, see the article Manage Users and Roles in Neat Pulse.

Figure 1. Neat Pulse Devices page example

The device status (e.g. offline, updating etc.) is displayed next to the image of the device in Neat Pulse.

Figure 2: Neat Pulse device status example

2. Devices, spaces, and locations

Within Neat Pulse, devices are grouped into Spaces. A space is a way to organize and group your Neat devices based on where they are physically or how they are used.

  • A space might represent a real-world space, such as “Conference Room A” or “Huddle Room 2”.
  • It can contain one or more Neat devices. For example, a Neat Bar and a Neat Pad paired together. Note that Neat devices paired together at the firmware level will automatically be a part of the same space.
  • Each space can have its own settings, or you can group multiple spaces to share the same settings by assigning them a common Profile. You can also organize spaces by Region or Location to make them easier to manage within your account.

For more information on:

2.1 Space Settings

Click on the name of your space to display an overview where you can see what devices are in that space along with some additional diagnostics and actions you can take (see Figure 3).

Figure 3. Neat Pulse space example

The name and location of the space can be edited in the top left corner. To assign a space to a location, open the space settings (above your space name) and click the location drop-down menu where you can add or remove an existing location, or create a new location for that space (see Figure 4).

Figure 4. Neat Pulse assign a space to a location

Select the “Room notes” icon to open a text box (see Figure 5) where you can add important notes about the space. You can also generate an enrollment code to add new devices to this space or delete the space from your account.

Figure 5. Neat Pulse Room notes, enrollment code and space deletion

You can assign settings profiles, check for updates, and restart devices from this area of the space menu (see Figure 6). Note that any changes will affect all devices within the space.

Figure 6. Space settings menu options

From here you can:

  • Configure Neat-level device settings
  • Assign a settings profile
  • Restart the devices
  • Click the ellipses (…) for more options (see Figure 7) to:
    • Open a support ticket
    • Export info (CSV) for the devices in that space
    • Move devices in this space to another space
    • Remove the space from your account. Note that removing the space from your account will unenroll all of the devices that are in the space.
Figure 7. Space settings more options drop-down menu

For more information on:

2.2 Device settings

To see your device settings menu options (Figure 8), click on the device image either from the Devices page or your space settings.

Figure 8. Device settings menu options

From here you can:

  • Configure Neat-level device settings
  • Assign a settings profile
  • Start a remote control session for the device
  • Restart the device
  • Click the ellipses (…) for more options to:
    • Open a support ticket
    • Export info (CSV) for the device
    • Move the device to another space
    • Remove the device from your account. Note that removing the device from your account will permanently unenroll the device.

For more information on:

If a setting is already controlled by a settings profile, that setting will have a profile icon next to it and be greyed out (see Figure 9) and you will not be allowed to edit its configuration.

Figure 9. Neat Pulse settings controlled by a profile

3. Editable Pulse settings

The following table summarizes settings that are currently available to edit in Neat Pulse for devices or profiles applied to those devices.

Note: The settings visible to you are dependent on your User type, Pulse plan and individual device settings versus profile settings.

SectionSetting nameDescriptionOptions
SoftwareNeat OS upgrades & App settingsSets the policy for updating the firmware for Neat devices.
SoftwareZoom Rooms ControllerIf Zoom is installed, this sets the policy for updating the Zoom client software versions.Channel: Default
(default)
Channel: Stable
Channel: Preview
DisplayScreen standbySets the time the device is inactive before it reverts to standby and turns off the display.1 , 5, 10, 20, 30 or 60 Minutes
DisplayAuto wakeupNeat devices and connected screens will automatically wake up from standby based on presence of people in the room.
DisplayAppearance Light mode, Dark mode
DisplayScreen brightness
Display HDMI CECAllow Neat Bar to turn connected screens on & off automatically.
Display HDMI sleep signalWhen on, this will keep the HDMI signal on while the device is asleep. This will consume more power
Display Display preferenceHigher resolution, Lower latency
DisplayHDMI screen mirroringDuplicate content on all connected displays through HDMI-out ports.
SystemTeams BluetoothTurn on to cast content from a desktop or mobile device.
SystemUSB connectivity
Screen share & BYOD Mode
Share screen when a computer is connected to the USB port. BYOD mode (USB passthrough) can be enabled from the quick settings swipe menu.
SystemUSB connectivityPeripheral Devices
Connect a touch screen, keyboard, etc.
System (BYOD)AutomaticAutomatically switch to BYOD mode (USB passthrough) when a computer is connected to the USB port.
System (BYOD)Cable instructions on screenUSB-C, HDMI + USB-C, HDMI + USB-A
System (BYOD)Use USB extendersWhen enabled, allows exiting BYOD mode while an active USB extender is still connected.
SystemLoggingVerbose, Debug, Informational (Default), Warnings, Errors, Assertions, Off
Time & language24-hour time
Time & languageDate formatDD-MM-YYYY
YYYY-MM-DD
MM-DD-YYYY
Time & languageNTP serverAutomatic, Manual
Time & languageTime zone
Time & languageLanguageGerman, English (US), Spanish, French, French (Canadian), Italian, Japanese, Korean, Norwegian, Polish, Portugese, Russian, Swedish, Turkish, Chinese (Simp & Trad)
Audio & VideoVoice isolationPrioritize the sound of voices by suppressing ambient noise.
Audio & VideoUse Neat Pad microphonesUnavailable if any paired devices are connected to Wi-Fi or on firmware versions before 24.4
Audio & VideoFraming BoundarySet the width and depth for the device framing boundary
Audio & VideoScreen DetectionIf enabled, auto framing will not capture people on screens
AccessibilityHigh contrast mode
AccessibilityScreen readerTalkBack describes each item you interact with. When enabled, use two fingers to scroll, single tap to select and double tap to activate.
AccessibilityFont sizeDefault, Small, Large,
Largest
AccessibilityColor correctionAlters the colors of the display for accessibility for those with colorblindness.Disabled
Deuteranomaly (red-green)
Protanomaly (red-green)
Tritanomaly (blue-yellow)
AccessibilityHDMI audio out for ALDsUse HDMI-out port (HDMI2 or HDMI3) for assistive listening devices, such as an inductive loop system for hearing aid users.

4. Selecting multiple devices

You can select multiple devices to perform bulk actions on from the Devices page in Pulse. To select a device, hover over the device image and hit the checkmark that appears in the top left corner.

Figure 10. Select a single device in a space

To select all of the devices in a space at the same time, hover your mouse over the name of the space and hit the checkmark that appears in the top right corner.

Figure 11. Select all devices in a space

Once one or more devices are selected, you have the option to assign a settings profile to the devices, check for updates, or restart the selected devices.

Figure 12. Perform bulk operations on devices

Click the ellipses (…) for more options to:

  • Open a support ticket for the selected devices
  • Export info (CSV) for the selected devices
  • Move the devices to another space
  • Remove the devices from your account. Note that removing devices from your account will permanently unenroll the devices.