Neat Pad – Console user guide for Microsoft Teams

This guide explains how to use Neat Pad as a Console for Microsoft Teams.

How to set up 802.1x using SCEP on Neat devices (Beta)

SCEP stands for Simple Certificate Enrollment Protocol and is a certificate management protocol that allows for automatic certification issuing in a scalable way.

Managing updates on Neat devices

Last updated on October 24, 2023. Introduction This article describes how Neat firmware and other software application updates are managed on Neat devices. Throughout this article, the term “firmware” will refer to the code produced and distributed by Neat which controls underlying hardware performance (cameras/microphones/speakers/screens/etc), and the term “software” or “apps” will refer to the […]

Proximity Join – User guide on how to join a Zoom Room from the Zoom app

This user guide explains how to join a meeting on a Zoom Room device from the Zoom app. Use this when you're near an available Neat device where the meeting is not booked.

Proximity Join – User guide on how to join a MTR from the Teams app

This user guide explains how to join a meeting on a Teams Room via Proximity Join from the Teams app. Use this when you're near an available device where the meeting is not booked.

Neat Implementation Guide for Microsoft Teams

This user guide explains how to implement Microsoft Teams with Neat.

How to set up a Neat Bar

Need some help in setting up your Neat Bar for the first time? This article provides step-by-step instructions on how to setup a Neat Bar and Neat Pad out of the box.

Neat Pad – Controller user guide for zoom

This user guide explains how to operate Neat Pad as a controller on Zoom.

Neat Pad – Controller quick start guide for Zoom

This user guide explains how to operate Neat Pad as a Controller to join and control meetings on Zoom.

Tips and tricks for Zoom Direct Guest Join into Microsoft

In June 2022, Zoom introduced the Direct guest Join (DGJ) into Microsoft Teams. This allows you to join a Microsoft Teams meeting straight from the Zoom Room on an Android appliance. This does not need any other licenses or cables. Just forward the meeting to the room account and then click Join Meeting. The method […]

BYOD Mode on Neat devices

Last updated on August 9, 2023 While Neat devices deliver great experiences through the Zoom and Microsoft Teams native applications, we understand our customers may sometimes be invited to meetings on other services, without a platform-level interoperability solution available. For these scenarios, we want to give Neat customers a method to use our devices on […]

How to download logs

A step-by-step guide on how to download logs.

Multi-Stream and Auto-framing with Multi-focus framing features

In our 20210817 release, Neat team brings a new experience called 'Multi-Stream' in partnership with Zoom. Find out more!

How to configure auto framing: Framing Boundary

Last updated on January 26 2023 Introduction Auto framing feature allows Neat devices to optimally frame all participants in the meeting room and provide the best viewing experience for the far-end participants. It works without user intervention and can be enabled/disabled both during a call and outside of a call. However, in certain rooms with […]

How to setup Neat Sense

This guide takes you through the step-by-step process to enable Neat Sense in your environment.

How to connect Neat Bar and Neat Pad over Wi-Fi

This article provides a step-by-step guide on how to connect a Neat Bar and Neat Pad to a Wi-Fi network and pair them together.

How to Enable Remote Access on Neat Devices

Remote Access allows administrators to view Neat's system information, download logs, upload certificates etc. Read this article to find out more.

How to factory reset a Neat device

In certain situations, Neat team may advise you to factory reset your Neat device and go through the setup process again. This article provides instructions on how to factory reset your Neat device.