neat.no

Troubleshooting - All FAQs

Technical Support

Where can I find the network requirements for Neat Devices?

Network and firewall requirements for Neat devices can be found here: https://support.neat.no/article/network-and-firewall-requirements-for-neat/

Copy link to this answer

How do I raise a ticket with Neat support?

You can raise a ticket with Neat Technical Support team by following methods:

  • Neat Pulse: Using Neat Pulse: Click on your device -> Select the More icon -> ‘Open support ticket’ (this field will auto-fill some urgent information about your device)
  • Email: support@neat.no
  • Post-sales technical support contact form: https://neat.no/contact/?f=post-sales-technical-support

Please make sure you include the serial number of your device, description of the problem, any troubleshooting you have undertaken and logs from your device.

For the full article, please see the How to Get Help from Neat Technical Support

Copy link to this answer

How do I factory reset a Neat device?
You can hardware factory reset a Neat device by pressing and holding the reset button on the back of the device for longer than 10 seconds.
More information about performing a factory reset can be found in this article: How to Factory Reset a Neat Device

Copy link to this answer

How do I contact Neat Technical Support team?

You can reach out to us through the following way:

  • Email our support desk at support@neat.no
  • Filling out the post-sales contact from here: https://neat.no/contact/?f=post-sales-technical-support
  • Send a bug report from Pulse management platform

Please make sure you include the serial number of your device, description of the problem, any troubleshooting you have undertaken and logs from your device.

Copy link to this answer

How do I get logs from a Neat device?

More information about gathering logs from your Neat device can be found in the following support article: How to Download logs

 

Copy link to this answer

Warranty and returns

What is your warranty?

Neat devices are sold with a 1-year warranty included. For additional support, please contact your reseller to find out more about our Pulse plans.
A brief overview of Pulse plans can be found here: https://neat.no/pulse/#plans

Copy link to this answer

Where can I see your warranty statement?

View our complete warranty statements here:

Copy link to this answer

What is Neat’s technical support policy?

For Neat’s technical support policy, please see here for details: Neat’s Technical Support Policy.

For Neat’s policy for technical support for Limited Warranty and Pulse, please see here for details: Neat Technical Support for Limited Warranty and Pulse.

Copy link to this answer