Because of its smaller size and different feature set Neat Board 50 is a more flexible device compared to the bigger 65” Neat Board. Its reduced physical size makes it easier to ship, install, move between and use in any sized space.

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Neat’s adaptive mount, and the adaptive floor stand allows Neat Board 50 to be adjusted 350 mm /13.8 inches up and down. This enables users to easily adjust the height when they are annotating or when seated.

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Neat Board 50 is a unique, moveable all-in-one collaboration device that goes beyond audio and video meetings and acts as a digital canvas to elevate creative ideation sessions. It is completely adaptable to any space, even creating a space within a space where needed. Using the revolutionary adaptive stand or adaptive mount, the screen can be effortlessly adjusted up or down for optimal use and viewing with just a touch. Two Neat Board 50s can also be joined together running different apps on each screen in the same session for an even more powerful and immersive collaboration and meeting experience. Additionally, Neat Board 50 comes with Neat Active Marker, which provides just the right amount of friction and response to allow users to write, markup or sketch as they naturally would.

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Neat Board 50 offers four different mounting options. It ships with the included table stand for super easy deployment. We also offer our custom low profile wall mount that enables sleek room integrations, and the new groundbreaking adaptive wall mount and adaptive stand that allow the screen to be effortlessly adjusted up or down for optimal use and viewing with just a touch and moved where needed.

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Yes. Neat Board 50 supports up to 90W via USB-C PD, making it possible to charge laptops and cellphones from it.

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Yes. Neat Board 50 supports BYOD through a single cable by offering its camera, microphone and speakers as USB devices while concurrently supporting DP alt. mode via USB-C.

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Yes. Like all Neat devices, Neat Board 50 supports Zoom, Microsoft Teams and a range of business apps where it makes sense.

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No. Neat designs unique custom mounting options across our Neat hardware devices. Neat Board 50’s floor stand has been designed specifically to address its ultimate portability.

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After completing Neat-level pairing with a Neat Board that’s running App Hub, the connected Neat Pad may sometimes get stuck on a screen showing only a settings icon—rather than displaying the expected App Hub interface. This can occur even though the Neat Pad successfully enters App Hub mode and completes the pairing process.

The issue tends to occur when the Neat Board is enrolled in Neat Pulse and configured with multiple apps (such as YouTube, Miro, or Appspace). In some cases, Neat Pad will eventually recover and load the correct screen on its own, but the delay can create a confusing and inconsistent experience for users.

To improve this experience, we’ve disabled the ability to add a Neat Pad to a Neat Board while App Hub is active. If you already have a Neat Pad connected, it will remain paired, but you now have the option to remove it. This is a temporary change while we work on enhancing the communication and behavior between Neat Pad and Neat Board in this setup.

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Detailed specifications for Neat Pad can be found on our website on Neat Pad Specifications.

You can also find more information through the Explore the technology interactive menu.

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Yes! Neat Pad can be added to any meeting room as a scheduling display, including those with Neat Board. Equipping your Neat Board with a Neat controller and a Neat scheduling display outside the room, gives you that complete and seamless Zoom Rooms experience. You can order Neat Pad here.

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Yes. You can add Neat Pad as a scheduling display outside of any meeting space, whether it has Neat Bar Pro installed, any 3rd Party video system or other video device deployed. You can order Neat Pad here.

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Yes. Neat Pad can be connected to Neat Board Pro, giving you complete control of your Zoom Rooms or MTR meeting experience without leaving your seat.

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Yes, you can, but we wouldn’t recommend it. We’ve designed and tested Neat devices to work in harmony with each other so that they provide a rich collaboration experience that works every time.

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Yes. Customers can still use Neat Bar as a dedicated appliance for MTR or Zoom, but support for this will end September 2027 for Microsoft Teams and September 2028 for Zoom. Customers are recommended to purchase Neat Bar Gen 2 instead for a native solution with Microsoft Teams & Zoom.

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No. To ensure that it’s always ready for you to jump into meetings or share content, Neat Pad has been purpose-built as a reliable always-on device. This means that it relies on either PoE (Power over Ethernet) where available or a AC injector (supplied in the box) for power. However, it is able to join both Wi-Fi or wired networks.

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Yes. Currently, these are the only 2 devices in the Neat Bar portfolio that will support BYOD mode without Neat Pad. Neat Bar will be supported in March 2025, Neat Bar 2 will come later in the year.

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Individual apps are certified for individual devices based on appropriate use cases, so not all apps will run on all devices. E.g. a scheduling app like Robin will only run on Neat Pad. A visual whiteboarding app like Miro will only run on touch display devices such as our Neat Board device portfolio. Some apps may initially run on a select number of devices and later be expanded to support more devices, subject to further development by the respective app development partner.

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Neat Center is not supported without Neat Pad. To use Neat Center in the meeting space, customers need to purchase Neat Pad to use with Neat Bar or Neat Bar Gen 2 in Neat Bar BYOD mode.

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Yes. You can connect additional Neat Pad devices to Neat Bar Pro and use them as multiple controllers in your meeting space or as schedulers for various entrances.

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Microsoft level camera controls are not currently available on Android-based devices. This is a known limitation in the Microsoft Teams Room on Android (MTRoA) software application.

You can still use Neat level camera controls from a swipe menu that is available during calls. To access this swipe menu, please do the following:

1. Swipe with one finger from the right side of the Pad towards the left
2. A slide out menu will appear with camera control options
3. Select between group auto framing, individual auto framing, or no auto framing

Note: You can only use this menu to alter your camera settings during an active meeting. Your preferences will not be saved if you are using the swipe menu outside of an active meeting.

You can also enable or disable Neat camera features outside of an active meeting through your Neat level system settings. To access these settings, please do the following:

1. Open Device Settings
2. Enter Admin settings
3. Open the Audio & video Menu
4. Select the toggle next “Auto framing” to enable/disable the feature
5. Select the preferred framing option (Group or Individual) when feature is enabled

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Yes. The Neat Bar ships with a Neat Pad and both will need to be paired together to operate as a complete Zoom Room device.

When installing a Neat Bar with its dedicated Neat Pad, choose the setup: ‘Set up Neat Bar with controller’.

You can also buy additional Neat Pads to work as either extra Zoom Room Controller or Zoom Room Schedular (however, these do not need to be paired with a Neat Bar at the Neat level). If you are using the Neat Pad as an extra controller either for a Neat Bar/Neat Board or a 3rd party Zoom Room system, choose the setup ‘Add a controller’. To use Neat Pad as a Schedular, choose the ‘Add a schedular’ option.

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The short answer is no. The Neat Board is a self-sufficient Zoom Room or Microsoft Teams room device with touch screen so all the setup can be done directly on your Neat Board, without the need of a Neat Pad. This is unlike a Neat Bar, which requires a Neat Pad to configure it.

However, you have the option to purchase additional Neat Pad(s) and set them up as a controller or scheduler for your room. For example, you may have a large meeting room and do not want to walk to the Neat Board every time you want to join/leave/mute the meeting and instead would like to have a Neat Pad on a desk closer to your participants. You can then buy a Neat Pad and choose the setup ‘Add a controller’ to use with the Neat Board. Similarly, you can use the Neat Pad as a Scheduler for your meeting room as well.

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The Zoom Rooms activation code is in your Zoom portal. If you’ve already added the meeting room to your Zoom account, scroll down to that room name in the Zoom Portal to find your activation code.

For more information on how to sign in to your Zoom Room, please see this article from Zoom: Signing in to Zoom Rooms

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All Neat devices support Wi-Fi, and are compatible with both 2.4 and 5 Ghz networks. Users can choose the Wi-Fi option during the setup process. For Neat Bar and Neat Pad, the Wi-Fi configuration is done through the Neat Pad during the initial setup and pairing process. For a step-by-step guide on how to configure Wi-Fi on a Bar and Pad, please see the article: How to connect Neat Bar and Neat Pad over Wi-Fi

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In order to pair your Bar to your pad in Teams, follow the steps below:

1. Follow the initial out of the box instructions on the Neat Pad and Bar. Launch Microsoft Teams in the final step.
2. Once MTR has launched, follow the on screen instructions to visit Microsoft’s Device Login site and enter the codes shown on both your Bar and Pad.
   Note: The order the codes are entered should not have an affect. You will have to open a new window with the same site after entering the first code.
3. Once both devices have signed in, a pairing screen will appear on the Pad. Select the Bar you are trying to connect to using the serial number of the device.
4. Once the Bar you are trying to pair has been selected, a code will on your Bar. Enter this code on the Pad and hit the ‘Pair’ option.
5. You’re Bar should now be paired with your Pad!

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Neat Pad uses the same resource account as the MTRoA device in the room. Neat Pad can be used with any Microsoft Teams Room as a Teams Panel device outside of the room. Note: Additional Pads will only be paired at the Microsoft level and will not be able to adjust Neat device settings.

For more information on the pairing process, visit our Understanding Neat and Microsoft Pairing on Neat devices article.

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You can clean the screen of a Neat Board, Neat Frame or a Neat Pad with any cleaning agent that is meant for PC screens. The panel consists of glass, so any alcoholic cleaner like isopropyl sanitiser should do the job. For the rest of the product, a soft cloth slightly dampened with water or a mild detergent should work.

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To create a recording when using your Neat Bar, you can press the Record button on your Neat Pad. Note that you must be the host of a meeting in order to be able to record it, or have permission to do so from the meeting’s host. When you begin the recording, it will be uploaded to the cloud. Once the meeting is over, a link to your recording will be emailed to you.

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Microsoft-level camera controls are now available for the Microsoft Teams Room on Android (MTRoA) software application.

However, you can still use Neat level camera controls from a swipe menu that is available during calls. To access this swipe menu, please do the following:

1. Swipe with one finger from the right side of the Pad towards the left
2. A slide out menu will appear with camera control options
3. Select between group auto framing, individual auto framing, or no auto framing

Note: You can only use this menu to alter your camera settings during an active meeting. Your preferences will not be saved if you are using the swipe menu outside of an active meeting.

If you are running a Pro license, you can also set the default camera settings in the Teams admin settings.

Go to: More> Settings > Device settings> Teams > Teams Admin Settings > Devices > Room Camera.

The options presented allow you to select:

• Enhanced Framing = Autoframing
• Room = Autoframing Group
• Composite = Autoframing Individual

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For shared accounts:

• You can sign out from both devices using the Teams Admin Center if you have the security to do so.
• You can sign out from both devices in your Neat system settings. From the Settings menu on the Neat Pad, access Device Settings, then navigate to Teams page and select “Teams sign out” (this is password protected). This will sign out both Neat Bar and Neat Pad at the same time.

For both shared and personal accounts:

• You can connect a USB-C mouse to sign out on your Neat Bar using Microsoft Teams level settings. After connecting the mouse using a USB-C cable, navigate to the Settings menu and select the “Sign out” option.
• You can sign out from both devices by performing a factory reset on Neat Bar and Neat Pad.

Note: Selecting the option to sign out using Microsoft Teams level settings on Neat Pad will only sign out Neat Pad from your Microsoft Teams account. Your Neat Bar will remain signed on to your account.

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If you are setting up a Neat device, you may be asked to enter the activation code or activation key when signing in to your Zoom Room.

An activation code is a 16 digit number that is generated after setting up the Zoom Room on the Zoom web portal. When it is generated, an email is sent out to the user who created the room and it is also viewable in the Zoom web portal. If you are not a Zoom administrator in your organization, you will have to ask for this code from your Zoom admin when you first set up a Neat Bar/Pad/Board.

The activation code is active for 10 days, after which a new activation code will need to be generated (you can use the ‘regenerate’ button).

For more information, please see the Zoom article: Signing into Zoom Room using an activation code

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Resetting pairing through the Device Pairing menu only affects Microsoft level pairing. In order to fully pair you Pad to another device at the Neat level, you will need to do a full Factory Reset of the Pad and then pair it with the other Neat Device.

This will also update the device paring listed in Microsoft Teams.

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Neat Pad natively runs Zoom Rooms. That means you can tap ‘Start’ to join a meeting, adjust the volume or camera, mute or unmute the audio and video, share content wirelessly, record your meeting, invite participants and a host of other features. For a complete list of Zoom Rooms controller capabilities, visit Zoom.com.

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If deploying a Neat Pad outside of a room that already has an MTR unit deployed using a Teams Room Standard (legacy), Teams Room Premium (legacy) or new Teams Room Pro license, no additional licensing is required.

If deploying a Neat Pad outside of a room that already has an MTR unit deployed using a new Teams Room Basic license, legacy video conferencing solution or just a space you want to book/reserve, then you can apply the new Teams Shared Device License (formerly the Common Area Phone license) to enable this functionality.

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This is controlled via Neat Pulse or through the connected laptop or through Neat Pulse.

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1. User scans QR code and gets taken to website with guided instructions
2. User goes through web setup via web browser on laptop
3. User connects to wi-fi network
4. User then completes setup with Neat Pulse activation code
   1. If user doesn’t have a Neat Pulse account, then can request for one via a web form or neat.no live chat.

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Detailed specifications for Neat Bar Pro and Neat Pad can be found on our website on Neat Bar Pro Specifications.

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USB Mode is currently supported on the Neat Bar, Neat Bar Pro, and the Neat Board. This feature requires an HDMI cable from HDMI Ingest port and a USB-C cable from the back of the Neat device to be connected to a computer. The Pad will then show a limited interface to allow control of the camera (volume and microphone mute will follow later).

Fore more information see the following support article: https://support.neat.no/article/usb-mode-beta

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To enable Neat Pad’s microphone, go to System Settings on Neat Pad and toggle on “Use Neat Pad microphones.” Once enabled, the audio will be dynamically selected between Neat Pad and the main room device (and Neat Center, if present) based on speaker direction and volume. This feature is ideal for expanding audio coverage in larger meeting spaces.

See the full list of requirements and known issues related to Neat Pad microphones in this article.

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Known issues on Neat devices are kept up to date in our latest release notes.

To find our latest known issues, navigate to Software Updates, select the most recent release notes, then navigate to the known issues section of the article.

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After completing Neat-level pairing with a Neat Board that’s running App Hub, the connected Neat Pad may sometimes get stuck on a screen showing only a settings icon—rather than displaying the expected App Hub interface. This can occur even though the Neat Pad successfully enters App Hub mode and completes the pairing process.

The issue tends to occur when the Neat Board is enrolled in Neat Pulse and configured with multiple apps (such as YouTube, Miro, or Appspace). In some cases, Neat Pad will eventually recover and load the correct screen on its own, but the delay can create a confusing and inconsistent experience for users.

To improve this experience, we’ve disabled the ability to add a Neat Pad to a Neat Board while App Hub is active. If you already have a Neat Pad connected, it will remain paired, but you now have the option to remove it. This is a temporary change while we work on enhancing the communication and behavior between Neat Pad and Neat Board in this setup.

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All Neat devices run Neat OS, a hardened and secure firmware locked to work with Zoom Rooms and Microsoft Teams.

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Discovery for wireless content sharing is via Bluetooth in Microsoft Teams.

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You can just have Group Framing enabled rather than Individual Framing. This is done in our Neat Device Settings under Audio & Video.

For more info, visit our article on Microsoft Teams Settings.

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