Last updated on November 17, 2021 DISCLAIMER: Please note that Manual Upgrade (beta) feature is still in its early stages of development and there are multiple known limitations and issues. It is also a ‘beta’ feature, and Neat team strongly advises using Automatic Updates wherever possible and to only use the Manual Upgrade (beta) process on […]
Please read this article to find out about our support policy.
Need some help in setting up your Neat Center for the first time? This article provides step-by-step instructions on how to setup a Neat Center with your pre-installed Neat Room.
Latest update about Microsoft Teams Room technical issues in November 2023
Last updated on March 3, 2025. Introduction This article describes how Neat firmware and other software application updates are managed on Neat devices. Throughout this article, the term “firmware” will refer to the code produced and distributed by Neat which controls underlying hardware performance (cameras/microphones/speakers/screens/etc), and the term “software” or “apps” will refer to the […]
Neat devices, especially Neat Pads running Microsoft Teams, may be slow to respond after upgrading to Neat OS 25.2.0 software release.
Some Neat Pads are stuck in the purple upgrade screen after the new firmware release 24.3.0.
Last updated June 3, 2025 Introduction – what is 802.1x? 802.1x is a standard network authentication protocol that enables port-based access control based on the user’s identity and its authentication by the organisation’s internal authenticator. This offers security within the network to protect organisations from unmanaged devices that find themselves in the workplace. Requirements and […]
This article explains the process to how to delay automatic updates for a set amount of time via Neat Pulse management platform.
Last updated on January 24, 2023 Vulnerability Details Neat Pad, Neat Bar, Neat Bar Pro, Neat Board, and Neat Frame running Microsoft Teams allow for changing of the Remote Access administrator password without an authentication challenge. By design, Neat devices operate with a single administrator password for managing configuration settings. Therefore, changing the Remote Access […]