How to download logs

A step-by-step guide on how to download logs.

How to set up a Neat Bar Pro

Need some help in setting up your Neat Bar Pro for the first time? This article provides step-by-step instructions on how to setup a Neat Bar Pro and Neat Pad out of the box.

Multi-Stream and Auto-framing with Multi-focus framing features

In our 20210817 release, Neat team brings a new experience called 'Multi-Stream' in partnership with Zoom. Find out more!

How to enable Remote access on Neat

Remote Access allows administrators to view Neat's system information, download logs, upload certificates etc. Read this article to find out more.

How to factory reset a Neat device

In certain situations, Neat team may advise you to factory reset your Neat device and go through the setup process again. This article provides instructions on how to factory reset your Neat device.