Within Teams Admin Center (TAC), you can apply some of the settings centrally from a Configuration Profile. Below are the recommended settings from Neat to get the best and simplest management of the devices. You must create configuration profiles for each device type, so you need a unique one for MTR-A devices, Teams Panels and […]
Find out how to enable Neat Pad's microphones!
Brief Overview of Supported USB features on Neat Devices
Instructions on Setting up BYOD-only mode (beta) as your native application.
Instructions on how to set up BYOD mode on Neat Bar and Neat Bar Pro
This guide explains how to use Neat Pad as a Console for Microsoft Teams.
SCEP stands for Simple Certificate Enrollment Protocol and is a certificate management protocol that allows for automatic certification issuing in a scalable way.
Audio Support (Beta) is now available on Neat Bar Pro
Last updated on March 3, 2025. Introduction This article describes how Neat firmware and other software application updates are managed on Neat devices. Throughout this article, the term “firmware” will refer to the code produced and distributed by Neat which controls underlying hardware performance (cameras/microphones/speakers/screens/etc), and the term “software” or “apps” will refer to the […]
Last updated August 14, 2023 As of the Neat firmware version 20230504.xxxx, 802.1x is no longer a Beta feature. Introduction – What is 802.1x? 802.1x is a standard network authentication protocol that enables port-based access control based on the user’s identity and its authentication by the organisation’s internal authenticator. This offers security within the network […]
This user guide explains how to join a meeting on a Zoom Room device from the Zoom app. Use this when you're near an available Neat device where the meeting is not booked.
This user guide explains how to join a meeting on a Teams Room via Proximity Join from the Teams app. Use this when you're near an available device where the meeting is not booked.
This user guide explains how to implement Microsoft Teams with Neat.
This user guide explains how to operate Neat Pad as a controller on Zoom.
This user guide explains how to operate Neat Pad as a Controller to join and control meetings on Zoom.
In June 2022, Zoom introduced the Direct guest Join (DGJ) into Microsoft Teams. This allows you to join a Microsoft Teams meeting straight from the Zoom Room on an Android appliance. This does not need any other licenses or cables. Just forward the meeting to the room account and then click Join Meeting. The method […]
In our 20210817 release, Neat team brings a new experience called 'Multi-Stream' in partnership with Zoom. Find out more!
A step-by-step guide on how to download logs.
Need some help in setting up your Neat Bar Pro for the first time? This article provides step-by-step instructions on how to setup a Neat Bar Pro and Neat Pad out of the box.
Remote Access allows administrators to view Neat's system information, download logs, upload certificates etc. Read this article to find out more.
In certain situations, Neat team may advise you to factory reset your Neat device and go through the setup process again. This article provides instructions on how to factory reset your Neat device.