Microsoft Teams Devices – Configuration Profiles

Within Teams Admin Center (TAC), you can apply some of the settings centrally from a Configuration Profile. Below are the recommended settings from Neat to get the best and simplest management of the devices. You must create configuration profiles for each device type, so you need a unique one for MTR-A devices, Teams Panels and […]

Microsoft Teams Devices: Maintenance Window and Daily Reboots

Learn more about Microsoft Team's new features: Maintenance Window and Daily Reboots

Neat Pad – Console user guide for Microsoft Teams

This guide explains how to use Neat Pad as a Console for Microsoft Teams.

Neat Device Attributes for Microsoft Intune Conditional Access Device Exclusions

Last Updated: April 17, 2023 Neat device attribute assignments have recently changed, and conditional access device exclusion rules may need to be adjusted accordingly. Previous device attribute assignment Previously the only attribute with Neat specific information was “displayName”. Current device attribute assignment Current attribute assignments provide additional information. The recommended attribute to exclude all Neat […]

Managing updates on Neat devices

Last updated on March 3, 2025. Introduction This article describes how Neat firmware and other software application updates are managed on Neat devices. Throughout this article, the term “firmware” will refer to the code produced and distributed by Neat which controls underlying hardware performance (cameras/microphones/speakers/screens/etc), and the term “software” or “apps” will refer to the […]

Proximity Join – User guide on how to join a Zoom Room from the Zoom app

This user guide explains how to join a meeting on a Zoom Room device from the Zoom app. Use this when you're near an available Neat device where the meeting is not booked.

Proximity Join – User guide on how to join a MTR from the Teams app

This user guide explains how to join a meeting on a Teams Room via Proximity Join from the Teams app. Use this when you're near an available device where the meeting is not booked.

Network and firewall requirements for Neat

This article describes the network and firewall requirements for all Neat devices.

Neat Pad – Controller user guide for zoom

This user guide explains how to operate Neat Pad as a controller on Zoom.

Tips and tricks for Zoom Direct Guest Join into Microsoft

In June 2022, Zoom introduced the Direct guest Join (DGJ) into Microsoft Teams. This allows you to join a Microsoft Teams meeting straight from the Zoom Room on an Android appliance. This does not need any other licenses or cables. Just forward the meeting to the room account and then click Join Meeting. The method […]

Zoom and Neat System Settings

Find out how to access Zoom and Neat System Settings and find out your Zoom Room Passcode

Understanding Neat and Zoom Pairing on Neat devices

This article aims to answer some fundamental questions around pairing between Neat devices for Zoom Rooms.

Microsoft Teams and Neat System Settings

Find out how to access Microsoft and Neat System Settings.

Understanding Neat and Microsoft Pairing on Neat devices

This article aims to answer some fundamental questions around pairing between Neat devices for Microsoft Teams Rooms.

Neat Symmetry: Auto Framing

This article explains more details regarding the auto framing technology used in Neat devices. Symmetry allows people in a Neat room to be shown in their own dynamic video frame. This improves the conference experience for other participants in the meeting by allowing people in the Neat room to be seen more easily. To learn […]

Sound Advice from Neat

Find out how to get the best audio experience from your Neat meeting space.

Neat sense and Neat sensors

Find out how Neat's sensors work to provide environmental data and people count to Zoom Dashboard

Wi-Fi support on Neat devices

All Neat devices support Wi-Fi, and are compatible with both 2.4 and 5 GHz networks. Read this article to find out more.

NTP issue with Cisco Meraki Network

An interoperability issue between Cisco Meraki network and Neat devices can cause operational issues with Neat. Find out more on this article and how to resolve this problem.