Last updated on October 24, 2023. Introduction This article describes how Neat firmware and other software application updates are managed on Neat devices. Throughout this article, the term “firmware” will refer to the code produced and distributed by Neat which controls underlying hardware performance (cameras/microphones/speakers/screens/etc), and the term “software” or “apps” will refer to the […]
This user guide explains how to join a meeting on a Zoom Room device from the Zoom app. Use this when you're near an available Neat device where the meeting is not booked.
This article describes the network and firewall requirements for all Neat devices.
This user guide explains how to operate Neat Pad as a controller on Zoom.
In June 2022, Zoom introduced the Direct guest Join (DGJ) into Microsoft Teams. This allows you to join a Microsoft Teams meeting straight from the Zoom Room on an Android appliance. This does not need any other licenses or cables. Just forward the meeting to the room account and then click Join Meeting. The method […]
Find out how to access Zoom and Neat System Settings and find out your Zoom Room Passcode
This article aims to answer some fundamental questions around pairing between Neat devices for Zoom Rooms.
This article explains more details regarding the auto framing technology used in Neat devices. Symmetry allows people in a Neat room to be shown in their own dynamic video frame. This improves the conference experience for other participants in the meeting by allowing people in the Neat room to be seen more easily. To learn […]
Find out how to get the best audio experience from your Neat meeting space.
Find out how Neat's sensors work to provide environmental data and people count to Zoom Dashboard
All Neat devices support Wi-Fi, and are compatible with both 2.4 and 5 GHz networks. Read this article to find out more.
An interoperability issue between Cisco Meraki network and Neat devices can cause operational issues with Neat. Find out more on this article and how to resolve this problem.