Microsoft Teams Devices: Maintenance Window and Daily Reboots

Learn more about Microsoft Team's new features: Maintenance Window and Daily Reboots

Neat Pad – Console user guide for Microsoft Teams

This guide explains how to use Neat Pad as a Console for Microsoft Teams.

Neat Device Attributes for Microsoft Intune Conditional Access Device Exclusions

Last Updated: April 17, 2023 Neat device attribute assignments have recently changed, and conditional access device exclusion rules may need to be adjusted accordingly. Previous device attribute assignment Previously the only attribute with Neat specific information was “displayName”. Current device attribute assignment Current attribute assignments provide additional information. The recommended attribute to exclude all Neat […]

Managing updates on Neat devices

Last updated on October 24, 2023. Introduction This article describes how Neat firmware and other software application updates are managed on Neat devices. Throughout this article, the term “firmware” will refer to the code produced and distributed by Neat which controls underlying hardware performance (cameras/microphones/speakers/screens/etc), and the term “software” or “apps” will refer to the […]

Proximity Join – User guide on how to join a MTR from the Teams app

This user guide explains how to join a meeting on a Teams Room via Proximity Join from the Teams app. Use this when you're near an available device where the meeting is not booked.

Network and firewall requirements for Neat

This article describes the network and firewall requirements for all Neat devices.

Microsoft Teams and Neat System Settings

Find out how to access Microsoft and Neat System Settings.

Understanding Neat and Microsoft Pairing on Neat devices

This article aims to answer some fundamental questions around pairing between Neat devices for Microsoft Teams Rooms.

Neat Symmetry: Auto Framing

This article explains more details regarding the auto framing technology used in Neat devices. Symmetry allows people in a Neat room to be shown in their own dynamic video frame. This improves the conference experience for other participants in the meeting by allowing people in the Neat room to be seen more easily. To learn […]

Sound Advice from Neat

Find out how to get the best audio experience from your Neat meeting space.

Wi-Fi support on Neat devices

All Neat devices support Wi-Fi, and are compatible with both 2.4 and 5 GHz networks. Read this article to find out more.

NTP issue with Cisco Meraki Network

An interoperability issue between Cisco Meraki network and Neat devices can cause operational issues with Neat. Find out more on this article and how to resolve this problem.