Known issues on Neat devices are kept up to date in our latest release notes.

To find our latest known issues, navigate to Software Updates, select the most recent release notes, then navigate to the known issues section of the article.

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For shared accounts:

• You can sign out from both devices using the Teams Admin Center if you have the security to do so.
• You can sign out from both devices in your Neat system settings. From the Settings menu on the Neat Pad, access Device Settings, then navigate to Teams page and select “Teams sign out” (this is password protected). This will sign out both Neat Bar and Neat Pad at the same time.

For both shared and personal accounts:

• You can connect a USB-C mouse to sign out on your Neat Bar using Microsoft Teams level settings. After connecting the mouse using a USB-C cable, navigate to the Settings menu and select the “Sign out” option.
• You can sign out from both devices by performing a factory reset on Neat Bar and Neat Pad.

Note: Selecting the option to sign out using Microsoft Teams level settings on Neat Pad will only sign out Neat Pad from your Microsoft Teams account. Your Neat Bar will remain signed on to your account.

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Teams Live Events and Town Halls are currently not supported by MTRoA devices. However, as Live Events are going to be retired, the future is Town Halls.

Town Halls currently works if you are a Presenter, but not fully supported by Microsoft yet.

Teams Webinars can be used today as a presenter or attendee.

For more information, visit Microsoft’s article on the topic: Get Started with Microsoft Teams Live

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Neat Bar and Board use ultrasound to detect movement/a change in its surroundings to wake up. For this, the Neat Bar and Neat Board do have an ultrasonic speaker and ultrasonic microphones. As the camera is not used and people are not captured in any way.

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No, Neat Bar has one USB-C connection. This does work with a touch screen today, or will work as USB passthrough in the future. These two functions cannot be combined using a (3rd party) USB hub.

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All Neat devices run Neat OS, a hardened and secure firmware locked to work with Zoom Rooms and Microsoft Teams.

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Discovery for wireless content sharing is via Bluetooth in Microsoft Teams.

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How your Microsoft Whiteboard is saved is based on your organizations policy settings and whether it is set to save in OneDrive or SharePoint (within Microsoft Teams).

You can also sign into the Microsoft Whiteboard app and get the session whiteboard.

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Yes! Whoever is in the meeting in your organization and has a touch device (e.g. Neat Board or touch enabled laptop) can collaborate when on a Microsoft Whiteboard.

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Neat Pad uses the same resource account as the MTRoA device in the room. Neat Pad can be used with any Microsoft Teams Room as a Teams Panel device outside of the room. Note: Additional Pads will only be paired at the Microsoft level and will not be able to adjust Neat device settings.

For more information on the pairing process, visit our Understanding Neat and Microsoft Pairing on Neat devices article.

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All Neat devices are running Microsoft Teams Room on Android (MTRoA) today. Neat currently does not plan to build Microsoft Teams Room (MTRoW) devices.

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You can just have Group Framing enabled rather than Individual Framing. This is done in our Neat Device Settings under Audio & Video.

For more info, visit our article on Microsoft Teams Settings.

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USB Mode is currently supported on the Neat Bar, Neat Bar Pro, and the Neat Board. This feature requires an HDMI cable from HDMI Ingest port and a USB-C cable from the back of the Neat device to be connected to a computer. The Pad will then show a limited interface to allow control of the camera (volume and microphone mute will follow later).

Fore more information see the following support article: https://support.neat.no/article/usb-mode-beta

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In order to pair your Bar to your pad in Teams, follow the steps below:

1. Follow the initial out of the box instructions on the Neat Pad and Bar. Launch Microsoft Teams in the final step.
2. Once MTR has launched, follow the on screen instructions to visit Microsoft’s Device Login site and enter the codes shown on both your Bar and Pad.
   Note: The order the codes are entered should not have an affect. You will have to open a new window with the same site after entering the first code.
3. Once both devices have signed in, a pairing screen will appear on the Pad. Select the Bar you are trying to connect to using the serial number of the device.
4. Once the Bar you are trying to pair has been selected, a code will on your Bar. Enter this code on the Pad and hit the ‘Pair’ option.
5. You’re Bar should now be paired with your Pad!

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To share your Whiteboard, you must first ensure you have Enabled Microsoft Whiteboard for your organization.

If this is enabled, you will find “Whiteboard” option on your controller/Board.
To Whiteboard from a Bar or Bar Pro, you will need to connect a device that uses Human Interface Device (HID) Protocol to communicate data with the Bar /Bar Pro to the USB-C port on your Neat device.
To enable Sharing whiteboarding content to external guests, users must get their Microsoft 365 administrator to enable storing Whiteboard on OneDrive. More details in the above link, but admins must also enable it on the Microsoft 365 Admin Center detailed here. Feature ID 66759 – https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=&searchterms=66759

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Detailed specifications for Neat Bar and Neat Pad can be found on our website on Neat Bar Specifications.

You can also find more information through the Explore the technology in Neat Bar interactive menu.

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Yes. The Neat Bar ships with a Neat Pad and both will need to be paired together to operate as a complete Zoom Room device.

When installing a Neat Bar with its dedicated Neat Pad, choose the setup: ‘Set up Neat Bar with controller’.

You can also buy additional Neat Pads to work as either extra Zoom Room Controller or Zoom Room Schedular (however, these do not need to be paired with a Neat Bar at the Neat level). If you are using the Neat Pad as an extra controller either for a Neat Bar/Neat Board or a 3rd party Zoom Room system, choose the setup ‘Add a controller’. To use Neat Pad as a Schedular, choose the ‘Add a schedular’ option.

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Neat Bar can be connected to one or two screens. When connecting to only one TV screen, you must connect the HDMI cable to the HDMI 1 port of the Neat Bar. The HDMI 2 port should be used for the additional screen.

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Yes! All Neat devices support Wi-Fi and are compatible with both 2.4 and 5 Ghz networks. Users can choose the Wi-Fi option during the setup process. For more information, please see the article Wi-Fi support on Neat devices.

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All Neat devices support Wi-Fi, and are compatible with both 2.4 and 5 Ghz networks. Users can choose the Wi-Fi option during the setup process. For Neat Bar and Neat Pad, the Wi-Fi configuration is done through the Neat Pad during the initial setup and pairing process. For a step-by-step guide on how to configure Wi-Fi on a Bar and Pad, please see the article: How to connect Neat Bar and Neat Pad over Wi-Fi

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The Zoom software and Neat firmware versions for both Neat Bar and Neat Pad can be viewed from the Neat Pad.

On your Neat Pad, navigate to Settings (lower left corner) -> About. The Zoom software version numbers will be displayed on the right (e.g. “5.5.0”). In most circumstances the Neat firmware versions (called “Controller Firmware Version” for the Pad and “Zoom Rooms Firmware Version” for the Bar) will be displayed in a format like “NFA1.20210213.0033”.

To check Neat firmware and serial numbers, go to Settings -> General on your Neat Pad. Next to it, there will be an option called ‘System Settings’. Click on this and enter the Room’s passcode*. Then navigate to Systems Settings -> System -> About -> Neat Pad and Neat Bar serial numbers and firmware versions.  (If you do not see Neat Bar listed here, it is quite likely your Neat Bar and Neat Pad are not paired)

*Note: The room passcode is configured in the Zoom portal. To access it, login to Zoom portal using Administrator’s account and navigate to Room management -> Zoom Rooms-> find your Zoom room and click ‘Edit’ next to its name -> Rooms profile and search for ‘Room Passcode’. By default, this is set to 00000 or 012345.

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Neat Bar has five built-in microphones angled in an end-fire array and three sensor mics, to enable advanced differential beamforming and optimize audio pickup for up to 16 feet (5 meters).

Neat Bar pairs with our Neat Pad controller, which also features two built-in microphones. The audio pickup is further enhanced to support even larger meeting rooms.

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Neat Bar pairs with our Neat Pad controller, which has two built-in microphones. When we enable these mics in a future software release, the controller will function as an external table microphone. It is not possible to connect an external microphone to the Neat Bar. Only Neat Bar Pro has this capability.

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Neat Bar has an HDMI in port and supports sharing screen content with audio via an HDMI cable. Note that this only supports 1080p30 resolution for content sharing and therefore you should connect a laptop that is capable of supporting this resolution.

Additionally, you can use ‘direct sharing’ (no cables required) offered by Zoom. There are two options for direct sharing:

• Ultrasound proximity sharing: you just bring your laptop running Zoom desktop client near the Neat Bar and press the ‘Share screen’ button your laptop.
• If proximity detection doesn’t work, you can activate direct sharing by entering a Sharing Key or Meeting ID. Click on Neat Pad’s ‘Share content’ button and you will see a Sharing code/Meeting ID. Now on your Zoom desktop client -> Home -> click on ‘Share screen’ and you’ll be asked to enter either Sharing Key or Meeting ID.

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Please go to the Zoom administrator page and navigate to ‘Rooms’. Once you have chosen your specific room to edit, you can find the option ‘Start HDMI content share manually on controller’. Enabling this setting will prevent automatic sharing of content in the meeting.

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Yes it can! The Neat Bar supports a standard called CEC (Consumer Electronics Control), which allows it to send control signals to the screen via the HDMI cable and put the screen to sleep when not in use. Please note that the TV screen will need to have support for CEC. If you enable the ‘Auto wake up’ option (on Neat Pad, go to System Settings -> Display -> Auto wake up), the Neat Bar will automatically wake up the screen when it detects people in the room.

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The default volume can be set within the Zoom application or Zoom Device Manager. Microsoft Teams uses the last used volume

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You can change your video layout by clicking on the ‘Change View option shown on your Neat Pad Zoom Room Controller. The options are ‘Speaker’, ‘Gallery’ or ‘Thumbnail’. If you would like to see multiple participants, you can choose the Gallery view.

However, if this is not working as expected, it is possible you have your TV screen connected to the incorrect HDMI port of your Neat Bar. Please ensure that when using a single TV screen, you are connected to the HDMI 1 port of your Neat Bar to your TV monitor. If you have a second screen, you can use HDMI 2 port of your Neat Bar.

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Yes, Neat devices support full Zoom digital signage functionality. Please see here for more info: https://support.zoom.us/hc/en-us/articles/360000030683-Zoom-Rooms-digital-signage

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When you purchase a Neat Bar (NEATBAR-SE), you will also receive a Neat Pad (NEATPAD-SE) to use as a Zoom Room controller or Microsoft Teams console. Neat Bar does not function without Neat Pad.

You can buy more Neat Pads to work as Microsoft Teams panels or scheduling displays/additional controllers for your Zoom Rooms.

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Often referred to as Neat Symmetry, Individual auto framing is an innovation that aims to restore visual balance between remote home workers and meeting-room participants.

With Individual auto framing, we can now dynamically frame individuals in the meeting room and join the frames together, eliminating the distance between them. The result is a single frame with multiple meeting participants, all roughly at the same size.

For more details, please read this article about Neat auto framing.

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Neat Bar BYOD is a centrally manageable solution that enables Neat Bar and Neat Bar Gen 2 to operate as a dedicated BYOD only device, providing businesses of all sizes the ability to bring any video meeting application to their meeting spaces. With Neat Bar BYOD, Neat Bar and Neat Bar Gen 2 (available Q2 2025) are deployed with or without Neat Pad and are centrally managed through Neat Pulse. It extends Neat’s advanced hardware and software capabilities to businesses that have not standardized on a video collaboration platform and want the flexibility to connect to a variety of meeting solutions.

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The BYOD market has been largely underserved with video conferencing solutions that come with compromises and challenges for IT and users. Current BYOD hardware devices are difficult to manage centrally and provide IT with no visibility into if or how those spaces are being utilized. They can also provide an inconsistent experience for users, and IT has limited control over improving the meeting experience, both for in-room participants and those connecting remotely.

Neat is going beyond support for Microsoft Teams and Zoom to bring businesses of all sizes a cost-effective solution without compromise or management challenge to address the small to medium or huddle space. Neat Select gives businesses a cost-effective dedicated and reliable BYOD hardware device that’s been built to bring video into meeting spaces. The device is network connected and centrally managed through Neat Pulse, providing IT control and oversight of deployment and providing users with a consistent set of meeting space experiences and making high-quality video conferencing more accessible.

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Customers can buy Neat Bar in Neat Bar BYOD mode from Neat Channel Partners globally and from neat.no. Availability for Neat Bar Gen 2 will be coming Q2 2025.

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Neat Bar BYOD for Neat Bar and Neat Bar Gen 2 is available to order from 1H 2025.

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Neat Bar BYOD is a BYOD only option for Neat Bar or Neat Bar Gen 2 devices, making BYOD the primary use of the device. Customers that purchase this option use Neat Pulse to set up the device in a huddle to medium size meeting space. Once set up, users connect a laptop to the device to access the desktop video conferencing applications of choice.

Customers that purchase any Neat device as a Microsoft Teams or Zoom appliance can choose to set up the device as a dedicated Zoom Rooms, Microsoft Teams Room appliance or in a dedicated BYOD mode. If the device is set up as Microsoft Teams or Zoom appliance, customers can plug in a laptop for an on-demand BYOD call and then unplug the laptop when the call finishes and the Neat device returns to Zoom or Microsoft Teams mode.

All Neat devices are centrally managed through Neat Pulse and provide customers with oversight of their device deployment.

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Yes. Customers can still use Neat Bar as a dedicated appliance for MTR or Zoom, but support for this will end September 2027 for Microsoft Teams and September 2028 for Zoom. Customers are recommended to purchase Neat Bar Gen 2 instead for a native solution with Microsoft Teams & Zoom.

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Yes. Currently, these are the only 2 devices in the Neat Bar portfolio that will support BYOD mode without Neat Pad. Neat Bar will be supported in March 2025, Neat Bar 2 will come later in the year.

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Yes. Neat Pulse premium plan (Plus and Pro) features are included with Neat Bar BYOD.

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Yes. Neat Bar BYOD devices get access to all advanced software features provided all other Neat devices in the customer’s Neat Pulse account are covered with a Neat Pulse (Plus or Pro) paid license.

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This is controlled via Neat Pulse or through the connected laptop or through Neat Pulse.

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An HDMI and USB-C connection are required to connect the laptop to Neat Bar. More details can be found here. However, customers can also connect those 2 cables into a USB hub to allow for a single cable connection experience to the laptop.

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Yes. Users will still benefit from all the intelligent Neat experiences in Neat Bar BYOD mode.

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Yes. It would require a factory reset and be setup in Neat Bar BYOD mode.

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Neat Center is not supported without Neat Pad. To use Neat Center in the meeting space, customers need to purchase Neat Pad to use with Neat Bar in Neat Bar BYOD mode.

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1. User scans QR code and gets taken to website with guided instructions
2. User goes through web setup via web browser on laptop
3. User connects to wi-fi network
4. User then completes setup with Neat Pulse activation code
   1. If the user doesn’t have a Neat Pulse account, they can request for one via a web form or neat.no live chat.

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Yes. Neat Pulse is required for set up of Neat Pulse Starter is sufficient. If a user does not have Neat Pulse, they will be able to self-sign-up for Neat Pulse over the web when Neat Bar BYOD is available.

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