All our devices have Microsoft Teams certification! Feel free to schedule a demo if you would like to test out any of our devices on your Teams environment: Book a Demo

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Follow Microsoft’s advice here to ensure you are able to connect to Teams on your Network: Skype for Business Online and Microsoft Teams

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There is only one model per Neat product. At the end of the out of box setup, you will be asked to choose your conferencing platform.

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Yes. The Microsoft Teams Admin Center (TAC) will enable you to fully manage all Neat devices, which means you’ll have complete centralized control over your entire Neat video deployment.

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Yes! As a Neat Partner, you now have the expanded capability to offer Neat devices to your Zoom customers as well as Microsoft customers.

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Yes. Neat Bar can be set up in dedicated appliance mode with Microsoft Teams and Zoom. This mode is supported with Neat Bar until September 3, 2027 for Microsoft Teams and September 2028 for Zoom.

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The short answer is no. The Neat Board is a self-sufficient Zoom Room or Microsoft Teams room device with touch screen so all the setup can be done directly on your Neat Board, without the need of a Neat Pad. This is unlike a Neat Bar, which requires a Neat Pad to configure it.

However, you have the option to purchase additional Neat Pad(s) and set them up as a controller or scheduler for your room. For example, you may have a large meeting room and do not want to walk to the Neat Board every time you want to join/leave/mute the meeting and instead would like to have a Neat Pad on a desk closer to your participants. You can then buy a Neat Pad and choose the setup ‘Add a controller’ to use with the Neat Board. Similarly, you can use the Neat Pad as a Scheduler for your meeting room as well.

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Yes. Neat App Hub offers more than just a curated and expanding ecosystem of applications. It also supports custom web apps, web tools, and websites—providing greater flexibility and control. This unique feature empowers teams to create truly personalized experiences in their Neat spaces. Whether it’s a publicly accessible web app or an internal intranet tool, customers can easily integrate the apps that matter most to their workflows.

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No. Microsoft Teams Admin Center (TAC) and Zoom Device Management (ZDM) are essential tools for configuring and administering the Microsoft Teams Rooms and Zoom Rooms software applications. Neat Pulse complements TAC and ZDM by giving the administrator Neat hardware-specific management features and comprehensive control of not only the meeting room software but also the device.  

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Becoming a Neat Reseller Partner is by Neat invitation only. Partners are selected after meeting a set criteria which includes a proven successful track record of meeting the needs of Neat and Microsoft customers, as well as an investment and commitment into the Partner Program. For more information on becoming a Neat Reseller Partner, contact partners@neat.no.

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Neat has always made it super easy for customers to purchase Neat devices in a way that’s most convenient for them. That includes buying directly from Neat via neat.no or through our ecosystem of value-added resellers. Please contact hello@neat.no for more information.

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All you have to do is just power it up, and your Neat device will automatically pair with your Neat Pad controller. Then, simply sign into your Microsoft Teams account and start your meeting.

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Neat devices for Microsoft Teams will be managed through the Microsoft Teams Admin Center (TAC), with help and assistance provided by Neat’s global support team.

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Neat devices running Microsoft Teams can be managed in the Teams Admin Center. The devices can also be managed via the Microsoft Teams Room Pro Portal.

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Neat Bar 2 is certified for Microsoft Teams. Zoom certification is pending. We will update Zoom certification status when available.

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All Neat devices are running Microsoft Teams Room on Android (MTRoA) today. Neat currently does not plan to build Microsoft Teams Room (MTRoW) devices.

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Zoom does not support 3rd party digital signage applications on Zoom Rooms devices and requires customers to use the Zoom Rooms digital signage capability. Microsoft recently announced support for Appspace and XOGO on Microsoft Teams Windows (MTR-W). They have stated that support for Microsoft Teams Rooms Android (MTR-A) is planned for sometime in 2025. 

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If deploying a Neat Pad outside of a room that already has an MTR unit deployed using a Teams Room Standard (legacy), Teams Room Premium (legacy) or new Teams Room Pro license, no additional licensing is required.

If deploying a Neat Pad outside of a room that already has an MTR unit deployed using a new Teams Room Basic license, legacy video conferencing solution or just a space you want to book/reserve, then you can apply the new Teams Shared Device License (formerly the Common Area Phone license) to enable this functionality.

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In order to login to a Neat device running Microsoft Teams with a Personal Account, it will need to be a Personal Account that has a Microsoft Teams Essentials license or higher applied. Free Microsoft Teams Accounts are prevented from logging into a Microsoft Teams Room on Android (MTRoA) device.

For more info, visit Microsoft’s article on Microsoft Teams licensing – https://www.microsoft.com/en-us/microsoft-teams/compare-microsoft-teams-options?activetab=pivot:primaryr1

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Neat has a variety of devices certified under multiple room sizes:

• Neat Frame is certified as a Teams Display (Personal or Hot Desking) device.
• Neat Bar and Neat Board are certified for Small and Medium conference rooms.
• Neat Bar Pro is certified for Medium and Large Conference rooms.

Room sizes mentioned are based on Microsoft’s defined room sizes – https://docs.microsoft.com/en-us/microsoftteams/rooms/rooms-plan#device-selection

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Neat designs simple and elegant video devices that make virtual meetings feel almost as real as meeting face-to-face. They bring rich and meaningful experiences to people’s work, interactions and lives across any meeting space and have crystal-clear audio and video, plus advanced capabilities that support an enhanced, engaging and safer hybrid working and learning environment. A wide range of Zoom customers of all sizes and across all industries have enjoyed these exceptional experiences. These same advanced capabilities and experiences will now be available for Microsoft Teams customers as well.

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From the start, Neat has focused on solving challenges in the meeting space through delightful experiences. The use of video collaboration across businesses of all sizes has exploded over the past 15 months. It’s now accessible to the masses, with hybrid work set to become the new normal. Zoom and Microsoft have emerged as the dominant platform leaders. Although some businesses have chosen one platform over the other, many companies want the option to deploy both Teams and Zoom across their organization. Supporting Teams and Zoom enables Neat to deliver our unique experiences across a broader market to more businesses globally.

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In addition to the Pulse Control platform, Neat Pulse maximizes your investment with your Microsoft Teams Rooms and Zoom Rooms by including technical support from Neat experts and extended warranty to ensure a smooth and reliable meeting experience throughout your spaces.

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Yes. Neat fully intends to make all of our rich experiences available to Microsoft Teams customers. Together with Microsoft, our R&D teams are hard at work developing the plan to ensure customers experience robust Neat Teams spaces that take advantage of features including:

• Neat Symmetry, which restores the balance between people in a meeting room and those who are remote by individually auto framing each in-room participant and instinctively following them as if they have their own camera person. That way, everyone’s always seen and heard, and people get the most natural feeling yet of being physically all in the same room together.
• Neat Sense, pending Microsoft support, monitors noise, light, people presence and the number of people in a room. Also, environmental factors, including air quality, humidity, CO2 and VOCs (organic chemicals, odors, scents, etc.). All of which ensure the safest and healthiest room environment possible.
• Neat Audio, which enables fluid conversations without any interruptions or double talk issues, where a participant’s audio is cut off if two people speak at the same time.
• The simple and delightful Neat out-of-the-box experience that allows people to equip any room with video in no time at all, thanks to Neat’s quick and easy-to-understand online set-up and installation guides.
• Fast and secure worldwide shipping with full before and after-sales customer support.

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No additional purchase is required to switch between Zoom and Microsoft Teams mode on the devices. Just perform a factory reset and begin the out of box process. When you get to the last step, select Microsoft Teams as your platform!

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Neat is quickly becoming a distinctive player as we continue to lead the market in delivering critical innovations that are driving the future of video collaboration. For several months, we’ve continued to field requests from Microsoft customers for Neat devices that support Teams. Neat’s broad portfolio of devices, unique feature set and proven track record for ground breaking innovations makes Neat an important addition to the existing ecosystem of Microsoft Teams devices to support hybrid work. Together, Microsoft and Neat intend to further drive innovation across meeting spaces.

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Neat App Hub offers support for digital signage on Neat Pad devices standalone and on Neat Board portfolio devices. With Neat App Hub, you can deploy digital signage applications in kiosk mode, or you can deploy it alongside multiple collaboration apps on the same device. This enables your teams to jump into any of the apps you’ve made accessible when needed and for you to display news and announcements as well. Neat plans to support 3rd party digital signage solutions on Zoom and Microsoft Teams devices in the future.

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All Neat devices run Neat OS, a hardened and secure firmware locked to work with Zoom Rooms and Microsoft Teams.

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Discovery for wireless content sharing is via Bluetooth in Microsoft Teams.

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No third-party apps can be installed on the Neat Board. Any apps or features would need to be controlled via Microsoft Teams.

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Microsoft-level camera controls are now available for the Microsoft Teams Room on Android (MTRoA) software application.

However, you can still use Neat level camera controls from a swipe menu that is available during calls. To access this swipe menu, please do the following:

1. Swipe with one finger from the right side of the Pad towards the left
2. A slide out menu will appear with camera control options
3. Select between group auto framing, individual auto framing, or no auto framing

Note: You can only use this menu to alter your camera settings during an active meeting. Your preferences will not be saved if you are using the swipe menu outside of an active meeting.

If you are running a Pro license, you can also set the default camera settings in the Teams admin settings.

Go to: More> Settings > Device settings> Teams > Teams Admin Settings > Devices > Room Camera.

The options presented allow you to select:

• Enhanced Framing = Autoframing
• Room = Autoframing Group
• Composite = Autoframing Individual

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To enable the Auto Wake Up Feature, go to ‘More’ on the device and select ‘Settings’. Scroll to the bottom of the list and select ‘Device settings’. You will then find the feature toggle switch under the ‘System’ menu in your system settings.

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When a User or Resource Account is setup within Office 365, an associated mailbox and calendar will be created for that account. When completing the setup of a Neat device, you will be asked to login with a User account. Once signed in, the calendar of the associated User or Resource Account will be displayed on the Neat device running Microsoft Teams.

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The default volume can be set within the Zoom application or Zoom Device Manager. Microsoft Teams uses the last used volume

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You would use the Teams Admin Center to manage all your devices and notifications.

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Currently, there are no Neat settings that can be configured via the Teams Admin Center (TAC). Neat settings must be configured on the device locally. Microsoft Team items, such as time and wallpaper, can still be configured via Teams Admin Center.

For more information see the Microsoft Teams and Neat System Settings article.

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The default password to access the Admin Settings menu when running Microsoft Teams is the last six digits of your Neat Pad’s serial number. When setting up a Neat Bar + Pad, use the last six digits of your Pad’s serial number.

Example: Your Pad has a serial number of NA00000XXXXXX, XXXXXX represents your default password.

You can also make your custom password by defining it under ‘Change Password’ in the Teams Admin Settings. (Select Admin Sign in > “Sign in” > Then select it again as “Sign in as an admin” > Change Password)

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Yes. Both Microsoft Teams and Zoom Rooms support alternative room and desk booking applications on Neat Pads to address space bookings. For example, a Neat Pad running Robin for room booking can utilize the same calendar account as a Neat device running Microsoft Teams Room or Zoom Rooms.

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Yes. Customers can still use Neat Bar as a dedicated appliance for MTR or Zoom, but support for this will end September 2027 for Microsoft Teams and September 2028 for Zoom. Customers are recommended to purchase Neat Bar Gen 2 instead for a native solution with Microsoft Teams & Zoom.

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Yes. It would require a factory reset and be setup in Select mode.

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Yes, Neat devices support casting from a Microsoft Teams desktop client to a Microsoft Teams Room.

You will need to have Allow Bluetooth beaconing enabled in your Microsoft Settings. To find these settings, navigate to More (…) > Settings > Meetings and you should find the feature toggle switch.

Bluetooth must also be enabled within the Neat System Settings. To find this setting, navigate to More (…) > Settings > Device Settings > System and you should find the Bluetooth toggle switch. Note: To access the Admin Settings you will need the Administrator password, for more information visit Section 4.1.2 in our Microsoft Settings and Neat Settings article.

More information about setting up casting in Microsoft Teams can be found in the following Microsoft support article: https://support.microsoft.com/en-gb/office/cast-content-from-your-desktop-to-a-microsoft-teams-room-6d62cdbb-3da2-4bb9-80bd-9cf1098beb3d

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Yes, the Front Row feature was introduced to Microsoft Teams Room on Android (MTRoA) devices in the Teams app version 1449/1.0.96.2023031201. To use this feature, please make sure that your device has been fully updated in TAC.

More information about managing Microsoft Teams updates can be found in the following support article: https://support.neat.no/article/managing-updates-on-neat-devices

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Yes. Neat App Hub is a growing ecosystem and features apps from a number of providers address visitor management and virtual receptionist capabilities. These apps are available today to deploy on your Neat devices. The current list of providers can be found here.

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Neat Pulse will provide Neat-specific control and monitoring. The ability to change Neat firmware settings, apply settings profiles, secure remote control, view live environmental and room usage data and other functions that are not available via ZDM and TAC for Neat devices, even when devices are not connected to Zoom or Teams. In the future, historical environmental and room usage data will also be provided through Neat Pulse.

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There are currently a few options to share content in Microsoft Teams:

• Wired: Connect an HDMI cable from the device you are trying to share from to the content sharing HDMI port on your device. Note: This only supports 1080p30 resolution for content sharing and therefore you should connect a laptop that is capable of supporting this resolution.
• Wireless: Join the meeting on your personal device and select Share. You can then pick the screen you would like to share. To share audio, select Include Computer Sound option (it’s the switch on the top right of your sharing options).
• Mobile: Join the meeting from the Microsoft Teams app on your mobile device, and select the ‘Share’ icon found under ‘More Options’

For more information, visit the Microsoft Teams Room support site: Share Content in a meeting on Teams

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Yes, all Neat video devices support Zoom Rooms and Microsoft Teams Rooms.

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Yes. Neat Center is a companion to Neat devices. All Neat devices support Zoom Rooms, Microsoft Teams Rooms, and BYOD mode.

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Neat Frame will be Microsoft Teams Display only.

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Yes. Like all Neat devices, Neat Board 50 supports Zoom, Microsoft Teams and a range of business apps where it makes sense.

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The Frame is Microsoft Teams certified as a Teams Display, which allows for use of the whiteboarding feature.

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Yes, the ability to join Microsoft Teams meetings using a meeting ID was introduced to Microsoft Teams Room on Android (MTRoA) devices in the Teams app version 1449/1.0.96.2023041207. To use this feature, please make sure that your device has been fully updated in TAC.

More information about managing Microsoft Teams updates can be found in the support article: General Information About Updating Neat Devices.

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Neat devices do support Proximity Join when on Microsoft Teams.

You will need to have the Allow Bluetooth beaconing and Automatically accept proximity-based meeting invitations enabled in your Microsoft Settings. To find these settings, navigate to More (…) > Settings > Meetings and you should find the feature toggle switches.

Bluetooth must also be enabled within the Neat System Settings. To find this setting, navigate to More (…) > Settings > Device Settings > Admin Settings and you should find the Bluetooth toggle switch. Note: To access the Admin Settings you will need the Administrator password, for more information visit Section 4.1.2 in our Microsoft Settings and Neat Settings article.

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Teams Live Events and Town Halls are currently not supported by MTRoA devices. However, as Live Events are going to be retired, the future is Town Halls.

Town Halls currently works if you are a Presenter, but not fully supported by Microsoft yet.

Teams Webinars can be used today as a presenter or attendee.

For more information, visit Microsoft’s article on the topic: Get Started with Microsoft Teams Live

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The Neat Bar, Board, and Bar Pro can use the Microsoft Teams Direct Guest Join feature to join Zoom and Webex meetings.

You can enable this feature by following Microsoft’s instructions here: Enable Teams Rooms devices to join third-party meetings

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Currently this functionality isn’t available on Microsoft Teams room devices. However, participants can be muted prior to joining the meeting by editing the meeting invite settings under ‘More Options’ to disable cameras and microphones. You can also control individual participant settings from the Participants list by tapping on their name on your controller.

For more information, visit the Microsoft Support site: Manage attendee audio and video permissions in Teams meetings

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No, not without a reset of the Neat device. A user cannot switch between Zoom, Microsoft Teams and business applications as this capability is not supported by Zoom or Microsoft. However, IT administrators can choose to reset a Neat device to run Microsoft Teams, Zoom or business applications across meeting spaces when/if needed. 

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Yes. Customers can bring applications running on a Neat video device into a Zoom or Microsoft Teams meeting running on a different video device in the same space using Neat Share.

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Microsoft level camera controls are not currently available on Android-based devices. This is a known limitation in the Microsoft Teams Room on Android (MTRoA) software application.

You can still use Neat level camera controls from a swipe menu that is available during calls. To access this swipe menu, please do the following:

1. Swipe with one finger from the right side of the Pad towards the left
2. A slide out menu will appear with camera control options
3. Select between group auto framing, individual auto framing, or no auto framing

Note: You can only use this menu to alter your camera settings during an active meeting. Your preferences will not be saved if you are using the swipe menu outside of an active meeting.

You can also enable or disable Neat camera features outside of an active meeting through your Neat level system settings. To access these settings, please do the following:

1. Open Device Settings
2. Enter Admin settings
3. Open the Audio & video Menu
4. Select the toggle next “Auto framing” to enable/disable the feature
5. Select the preferred framing option (Group or Individual) when feature is enabled

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Zoom Rooms can join a Microsoft Teams meeting using the Microsoft Teams Direct Guest Join for Zoom Rooms feature. More information can be found on Zoom’s Support Site.

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You can just have Group Framing enabled rather than Individual Framing. This is done in our Neat Device Settings under Audio & Video.

For more info, visit our article on Microsoft Teams Settings.

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To share your Whiteboard, you must first ensure you have Enabled Microsoft Whiteboard for your organization.

If this is enabled, you will find “Whiteboard” option on your controller/Board.
To Whiteboard from a Bar or Bar Pro, you will need to connect a device that uses Human Interface Device (HID) Protocol to communicate data with the Bar /Bar Pro to the USB-C port on your Neat device.
To enable Sharing whiteboarding content to external guests, users must get their Microsoft 365 administrator to enable storing Whiteboard on OneDrive. More details in the above link, but admins must also enable it on the Microsoft 365 Admin Center detailed here. Feature ID 66759 – https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=&searchterms=66759

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A whiteboard can be initiated outside of a call by selecting the “Whiteboard” option on the Microsoft Teams homepage, or during a scheduled call by pressing the “Share” icon and selecting to share a whiteboard.

Note: A whiteboard cannot be started from a MTRoA device in a point to point call.

This feature was added to MTRoA devices in the Teams app version 1449/1.0.96.2022120503. To use this feature, please make sure that your device has been fully updated in TAC.

More information about managing Microsoft Teams updates can be found in the following support article: https://support.neat.no/article/managing-updates-on-neat-devices

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How your Microsoft Whiteboard is saved is based on your organizations policy settings and whether it is set to save in OneDrive or SharePoint (within Microsoft Teams).

You can also sign into the Microsoft Whiteboard app and get the session whiteboard.

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By default, Neat devices have automatic upgrades enabled so firmware updates are applied overnight, every time a new version is released. You are also able to manually update Neat firmware from the Teams Admin Center.

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Microsoft Teams Room application can be updated from the Teams Admin Center. In addition, Microsoft Teams Room apps can be updated over the air (OTA) by Neat or they are bundled with regular firmware updates.

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For shared accounts:

• You can sign out from both devices using the Teams Admin Center if you have the security to do so.
• You can sign out from both devices in your Neat system settings. From the Settings menu on the Neat Pad, access Device Settings, then navigate to Teams page and select “Teams sign out” (this is password protected). This will sign out both Neat Bar and Neat Pad at the same time.

For both shared and personal accounts:

• You can connect a USB-C mouse to sign out on your Neat Bar using Microsoft Teams level settings. After connecting the mouse using a USB-C cable, navigate to the Settings menu and select the “Sign out” option.
• You can sign out from both devices by performing a factory reset on Neat Bar and Neat Pad.

Note: Selecting the option to sign out using Microsoft Teams level settings on Neat Pad will only sign out Neat Pad from your Microsoft Teams account. Your Neat Bar will remain signed on to your account.

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Neat Bar BYOD is a BYOD only option for Neat Bar or Neat Bar Gen 2 devices, making BYOD the primary use of the device. Customers that purchase this option use Neat Pulse to set up the device in a huddle to medium size meeting space. Once set up, users connect a laptop to the device to access the desktop video conferencing applications of choice.

Customers that purchase any Neat device as a Microsoft Teams or Zoom appliance can choose to set up the device as a dedicated Zoom Rooms, Microsoft Teams Room appliance or in a dedicated BYOD mode. If the device is set up as Microsoft Teams or Zoom appliance, customers can plug in a laptop for an on-demand BYOD call and then unplug the laptop when the call finishes and the Neat device returns to Zoom or Microsoft Teams mode.

All Neat devices are centrally managed through Neat Pulse and provide customers with oversight of their device deployment.

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This is an open Feature request with Microsoft.

Desktop users can work around this by clicking “…” next to the Neat Device username, and then selecting “Fit to Frame”.

If on a Bar/Bar Pro, you will need to join from a laptop, as well as the Bar/Bar Pro, and spotlight the video feed from the Neat device from your laptop.

If on a Board, hold the video feed that is being cut off and select “Fit to Frame” when additional options appear.

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The Start Meeting button is hidden by the Board’s on-screen keyboard. Select the hide keyboard button that appears as a small keyboard on the bottom right of the screen. When the keyboard is minimized, you will be able to see the Start Meeting button on your screen.

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Neat Center cameras will only be used when the camera mode is set to “Auto framing > Individuals”. Make sure that your Zoom or Microsoft Teams default camera settings has this mode selected for Neat Center cameras to be active in every meeting.

• Zoom: Neat Center is active in every meeting if your Camera Control is set to “Multi-Focus Framing”. You can change the default camera mode in Zoom Device Management (ZDM), go to Camera Control mode > “Set default camera control mode” > change to “Multi-Focus Framing”.
• Microsoft Teams: Neat Center is active in every meeting if you have selected “Composite view”.
  For Pro license rooms, make sure the Auto framing toggle is ON for Neat Center to be active. For both Zoom and Microsoft Teams meetings the camera mode can be changed ad hoc in a call by using the camera control in the Neat quick settings menu that can be opened by a swipe gesture from the right side of the screen, and selecting “Auto framing: Individuals.”

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In order to change meeting platforms, you will need to factory reset your Neat devices. Once you are at the end of the setup process, just select the platform you would like to run.

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With Neat Board, you can reliably share content wirelessly every time, eliminating the need for cables and dongles to share. Additionally, Neat Board has 2 HDMI-in ports. One supports 1080p content sharing in Zoom Rooms/Microsoft Teams and the other supports 4k for connecting any other source such as an Apple TV.

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In order to pair your Bar to your pad in Teams, follow the steps below:

1. Follow the initial out of the box instructions on the Neat Pad and Bar. Launch Microsoft Teams in the final step.
2. Once MTR has launched, follow the on screen instructions to visit Microsoft’s Device Login site and enter the codes shown on both your Bar and Pad.
   Note: The order the codes are entered should not have an affect. You will have to open a new window with the same site after entering the first code.
3. Once both devices have signed in, a pairing screen will appear on the Pad. Select the Bar you are trying to connect to using the serial number of the device.
4. Once the Bar you are trying to pair has been selected, a code will on your Bar. Enter this code on the Pad and hit the ‘Pair’ option.
5. You’re Bar should now be paired with your Pad!

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Neat Pad uses the same resource account as the MTRoA device in the room. Neat Pad can be used with any Microsoft Teams Room as a Teams Panel device outside of the room. Note: Additional Pads will only be paired at the Microsoft level and will not be able to adjust Neat device settings.

For more information on the pairing process, visit our Understanding Neat and Microsoft Pairing on Neat devices article.

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Resetting pairing through the Device Pairing menu only affects Microsoft level pairing. In order to fully pair you Pad to another device at the Neat level, you will need to do a full Factory Reset of the Pad and then pair it with the other Neat Device.

This will also update the device paring listed in Microsoft Teams.

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This error indicates that the Android Device Administrator setting in Intune is blocked:

This setting can be found in your Microsoft Endpoint Manager (Intune), under Devices > Enroll devices > Enrollment device platform restrictions (as shown below):

If the Android Device Administrator is set to  “Allowed”, you should no longer receive this error when logging into your Teams Room on Neat devices.

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You can go into your Microsoft Endpoint Manager admin center and either remove existing devices or increase your device limit from the Android Devices Manager section.

You can find more information from Microsoft here: Understand Intune and Azure AD’s device limit restrictions

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Certain features, like responding to polls for example, are not available for Microsoft Teams Rooms.

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This is likely due to an issue with your Microsoft mailbox processing rules. For more information please see the Microsoft Support link below outlining how to enable Teams Rooms devices to join third-party meetings:

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