Overview: USB Connectivity and BYOD mode for Neat Devices

Brief Overview of Supported USB features on Neat Devices

BYOD Only Mode/App (Beta)

Instructions on Setting up BYOD-only mode (beta) as your native application.

How to Set up your Neat Bar/Bar Pro for BYOD Mode

Instructions on how to set up BYOD mode on Neat Bar and Neat Bar Pro

Neat Pad – Console user guide for Microsoft Teams

This guide explains how to use Neat Pad as a Console for Microsoft Teams.

How to set up 802.1x using SCEP on Neat devices (Beta)

SCEP stands for Simple Certificate Enrollment Protocol and is a certificate management protocol that allows for automatic certification issuing in a scalable way.

Neat Bar Pro Audio over USB

Audio Support (Beta) is now available on Neat Bar Pro

Managing updates on Neat devices

Last updated on October 24, 2023. Introduction This article describes how Neat firmware and other software application updates are managed on Neat devices. Throughout this article, the term “firmware” will refer to the code produced and distributed by Neat which controls underlying hardware performance (cameras/microphones/speakers/screens/etc), and the term “software” or “apps” will refer to the […]

How to configure 802.1x on Neat Devices

Last updated August 14, 2023 As of the Neat firmware version 20230504.xxxx, 802.1x is no longer a Beta feature. Introduction – What is 802.1x? 802.1x is a standard network authentication protocol that enables port-based access control based on the user’s identity and its authentication by the organisation’s internal authenticator. This offers security within the network […]

Proximity Join – User guide on how to join a Zoom Room from the Zoom app

This user guide explains how to join a meeting on a Zoom Room device from the Zoom app. Use this when you're near an available Neat device where the meeting is not booked.

Proximity Join – User guide on how to join a MTR from the Teams app

This user guide explains how to join a meeting on a Teams Room via Proximity Join from the Teams app. Use this when you're near an available device where the meeting is not booked.

Neat Implementation Guide for Microsoft Teams

This user guide explains how to implement Microsoft Teams with Neat.

Neat Pad – Controller user guide for zoom

This user guide explains how to operate Neat Pad as a controller on Zoom.

Neat Pad – Controller quick start guide for Zoom

This user guide explains how to operate Neat Pad as a Controller to join and control meetings on Zoom.

Tips and tricks for Zoom Direct Guest Join into Microsoft

In June 2022, Zoom introduced the Direct guest Join (DGJ) into Microsoft Teams. This allows you to join a Microsoft Teams meeting straight from the Zoom Room on an Android appliance. This does not need any other licenses or cables. Just forward the meeting to the room account and then click Join Meeting. The method […]

Multi-Stream and Auto-framing with Multi-focus framing features

In our 20210817 release, Neat team brings a new experience called 'Multi-Stream' in partnership with Zoom. Find out more!

How to download logs

A step-by-step guide on how to download logs.

How to set up a Neat Bar Pro

Need some help in setting up your Neat Bar Pro for the first time? This article provides step-by-step instructions on how to setup a Neat Bar Pro and Neat Pad out of the box.

How to Enable Remote Access on Neat Devices

Remote Access allows administrators to view Neat's system information, download logs, upload certificates etc. Read this article to find out more.

How to factory reset a Neat device

In certain situations, Neat team may advise you to factory reset your Neat device and go through the setup process again. This article provides instructions on how to factory reset your Neat device.