Microsoft Teams Devices: Maintenance Window and Daily Reboots

Learn more about Microsoft Team's new features: Maintenance Window and Daily Reboots

Neat Device Attributes for Microsoft Intune Conditional Access Device Exclusions

Last Updated: April 17, 2023 Neat device attribute assignments have recently changed, and conditional access device exclusion rules may need to be adjusted accordingly. Previous device attribute assignment Previously the only attribute with Neat specific information was “displayName”. Current device attribute assignment Current attribute assignments provide additional information. The recommended attribute to exclude all Neat […]

Managing updates on Neat devices

Last updated on October 24, 2023. Introduction This article describes how Neat firmware and other software application updates are managed on Neat devices. Throughout this article, the term “firmware” will refer to the code produced and distributed by Neat which controls underlying hardware performance (cameras/microphones/speakers/screens/etc), and the term “software” or “apps” will refer to the […]

Proximity Join – User guide on how to join a Zoom Room from the Zoom app

This user guide explains how to join a meeting on a Zoom Room device from the Zoom app. Use this when you're near an available Neat device where the meeting is not booked.

Proximity Join – User guide on how to join a MTR from the Teams app

This user guide explains how to join a meeting on a Teams Room via Proximity Join from the Teams app. Use this when you're near an available device where the meeting is not booked.

Neat Pad – Scheduler user guide for Zoom

This user guide explains how to operate Neat Pad as a Scheduler.

Neat Pad – Panel user guide for Microsoft Teams

This guide explains how to use Neat Pad as a Panel for Microsoft Teams.

Neat Pad – Controller user guide for zoom

This user guide explains how to operate Neat Pad as a controller on Zoom.

Neat Pad – Console user guide for Microsoft Teams

This guide explains how to use Neat Pad as a Console for Microsoft Teams.

Neat Pad – Controller quick start guide for Zoom

This user guide explains how to operate Neat Pad as a Controller to join and control meetings on Zoom.

Neat Pad – Console quick start guide for Microsoft Teams

This user guide explains how to operate the Neat Pad as a Console to join and control meeting on Microsoft Teams.

Tips and tricks for Zoom Direct Guest Join into Microsoft

In June 2022, Zoom introduced the Direct guest Join (DGJ) into Microsoft Teams. This allows you to join a Microsoft Teams meeting straight from the Zoom Room on an Android appliance. This does not need any other licenses or cables. Just forward the meeting to the room account and then click Join Meeting. The method […]

Microsoft Teams and Neat System Settings

Find out how to access Microsoft and Neat System Settings.

Understanding Neat and Microsoft Pairing on Neat devices

This article aims to answer some fundamental questions around pairing between Neat devices for Microsoft Teams Rooms.

Sound Advice from Neat

Find out how to get the best audio experience from your Neat meeting space.

Understanding Neat and Zoom Pairing on Neat devices

This article aims to answer some fundamental questions around pairing between Neat devices for Zoom Rooms.

Zoom and Neat System Settings

Find out how to access Zoom and Neat System Settings and find out your Zoom Room Passcode

Neat Pad: Power over Ethernet (PoE) requirements

Power over Ethernet (PoE) requirements for Neat Pad

Network and firewall requirements for Neat

This article describes the network and firewall requirements for all Neat devices.

Wi-Fi support on Neat devices

All Neat devices support Wi-Fi, and are compatible with both 2.4 and 5 GHz networks. Read this article to find out more.

NTP issue with Cisco Meraki Network

An interoperability issue between Cisco Meraki network and Neat devices can cause operational issues with Neat. Find out more on this article and how to resolve this problem.