Network and firewall requirements for Neat devices can be found here: https://support.neat.no/article/network-and-firewall-requirements-for-neat/

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More information about gathering logs from your Neat device can be found in the following support article: How to Download logs

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You can raise a ticket with Neat Technical Support team by following methods:

• Neat Pulse: Using Neat Pulse: Click on your device -> Select the More icon -> ‘Open support ticket’ (this field will auto-fill some urgent information about your device)
• Email: support@neat.no
• Post-sales technical support contact form: https://neat.no/contact/?f=post-sales-technical-support

Please make sure you include the serial number of your device, description of the problem, any troubleshooting you have undertaken and logs from your device.

For the full article, please see the How to Get Help from Neat Technical Support

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Before setting up a new Neat device as a replacement for a defective or swapped-out unit, make sure to do the following:

• Remove the old device from Neat Pulse Room: Neat Pulse: 2.2 Device settings

• If the device is running Microsoft Teams, we recommend clearing or deleting the previous sign-in instances in Intune before signing in on the new device.

• For Neat Bar/Pad setups, factory reset both devices before following the steps in the relevant How to set up article.

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