Neat Devices and Microsoft Teams AOSP Device Management Migration
Troubleshooting
On this page you can find information to help you diagnose issues and troubleshoot your Neat devices:
Current Advisory
Popular FAQs
Where can I find the network requirements for Neat Devices?
Network and firewall requirements for Neat devices can be found here: https://support.neat.no/article/network-and-firewall-requirements-for-neat/
How do I factory reset a Neat device?
You can hardware factory reset a Neat device by pressing and holding the reset button on the back of the device for longer than 10 seconds.
More information about performing a factory reset can be found in this article: How to Factory Reset a Neat Device
How do I get logs from a Neat device?
More information about gathering logs from your Neat device can be found in the following support article: How to Download logs
How do I raise a ticket with Neat support?
You can raise a ticket with Neat Technical Support team by following methods:
- Neat Pulse: Using Neat Pulse: Click on your device -> Select the More icon -> ‘Open support ticket’ (this field will auto-fill some urgent information about your device)
- Email: support@neat.no
- Post-sales technical support contact form: https://neat.no/contact/?f=post-sales-technical-support
Please make sure you include the serial number of your device, description of the problem, any troubleshooting you have undertaken and logs from your device.
For the full article, please see the How to Get Help from Neat Technical Support
